Michael Hunter
Kenosha,WI
Summary
Outstanding reputation for maintaining high quality manufacturing standards
Overview
32
32
years of professional experience
1
1
Certification
Work History
Assistant Lead/Trainer
Foxconn Industrial Internet
01.2022 - 01.2024
- Operated all Dage and Vitrox X-Ray machines
- Trained operators using IPC-A-610-H methodologies
- Insured PCBA’s solder joints were within the guidelines specified by ICP standards
- Certified IPC A-610 operator
- Certified in IPC ESD Control for Electronics Manufacturing
- Maintained work area to FII 5-S standards
Customer Services Specialist
Discover Financial Services
01.2006 - 12.2006
- Coached peers through difficult calls by using 'Chill' techniques
- Resolved customers service or billing complaints by performing activities such as balance inquiries, transaction history, finance charges/fees and rewards
- Checked to ensure that appropriate changes were made to resolve customers' problems
Inventory Specialist
Micro Vantage
01.2002 - 12.2005
- Coordinated and maintained relationships with vendors and manufacturers to return and replacement of products
- Managed replacement and credited of defective product
- Assisted in the delivery and retrieval of products to supersede customer satisfaction
- Implemented robust tracking method for improved monitoring of computer server component delivery
- Checked to ensure that appropriate changes were made to resolve customers' problem
Team Leader/First Part Assembler
LaserAge Technology Corporation
01.1992 - 12.2002
- Promoted from Laser Marking Technician through various roles to Team Leader
- Performed Maintenance on NdYag and CO2 lasers
- Responsible for coordinating a team of assemblers
- Facilitated daily communication of objectives based on client specifications
- Coached and trained new and existing staff on product assembly using Lean manufacturing techniques
Education
Bachelor of Arts - Film and Media, Technology
01.2013
- Wilmington University 2007 Dean’s List
Skills
- Task delegation
- New hire training
- Customer service
- Inventory control
- Team motivation
- Workplace safety
- Good communication skills
- Inventory organization
- Computer skills
- Shipping and receiving
- People management
- Fastening techniques
- Creative problem solving
- Electrical wiring
- Experience in leadership
- Set up devices
- Quality assurance controls
- Customer RMA management
- Inventory monitoring and management
- Mechanical skills
- Power tools operation
- PCBA
- Precision measurement
- Shipping and receiving support
- Inventory recording
- Interpretation of blueprints, wiring diagrams, and drawings
- Verbal and written communication
- Machine change-overs
- Process improvement
- Problem-solving aptitude
- Critical thinking
- ISO 9000 trained
- OSHA
- Written communication
- Deadline management
- Microsoft Office Suite
- Inventory management
- Lean manufacturing
- Preventive Maintenance
- Manufacturing
- Assembly and production
- Adaptability and flexibility
- Effective communication
- Tool maintenance
- Machine operation
- Coaching
- Process optimization
- Visual inspections
- Material handling
- Organizational skills
- Excellent communication
- Fixture setup
- Hand tools operation
Certification
IPC-A-610
Winner of LaserAge Outstanding Performance Award
Winner of LaserAge Outstanding Performance Award
Received Outstanding Performance Award for Perfect attendance
Timeline
Assistant Lead/Trainer - Foxconn Industrial Internet
01.2022 - 01.2024
Customer Services Specialist - Discover Financial Services
01.2006 - 12.2006
Inventory Specialist - Micro Vantage
01.2002 - 12.2005
Team Leader/First Part Assembler - LaserAge Technology Corporation
01.1992 - 12.2002
University of Utah - Bachelor of Arts, Film and Media, Technology