Michael I. Brown
San Antonio,Texas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Conduent
San Antonio, TX
10.2025 - Current
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Maintained detailed records of customer interactions, facilitating effective follow-up actions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed orders and returns accurately, ensuring timely resolution for customers.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
Demo Specialist
Advantage Solutions at Walmart
01.2025 - Current
- Delivered compelling live presentations to diverse audiences by honing public speaking skills and the ability to communicate key features under pressure.
- Managed on-site user engagement events by gathering real-time, qualitative feedback on product presentation and reception.
- Conducted product demonstrations to educate customers on features and benefits.
- Executed promotional events, driving awareness of new product launches in-store.
- Maintained a deep knowledge of the entire product portfolio to successfully cross-sell related items during demos when appropriate.
- Checked display cases and restocked or faced products.
Retail Sales Associate
Burlington Coat Factory
01.2024 - 01.2025
- Improved the physical user journey by applying visual merchandising principles to create intuitive, easy-to-navigate layouts.
- Served as the primary point of contact for issue resolution by de-escalating conflicts and ensuring a positive user experience.
- Assisted customers in locating products and addressing inquiries to enhance shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout operations.
- Conducted regular inventory checks and restocked shelves to optimize product availability.
- Greeted customers and helped with product questions, selections, and purchases.
Education
Bachelor of Fine Arts - 3D Animation & Game Design
University of The Incarnate Word (UIW)
San Antonio, Texas05.2023
Skills
- Communication & User-Focused Skills
- Customer service
- Active listening
- Critical thinking
- Feedback Management & De-escalation: Experienced in gathering, processing, and acting on direct user feedback—both positive and negative—to improve service Skilled in de-escalating conflict to maintain positive community sentiment
- Team Collaboration & Operations: Proven ability to break down complex information into clear, understandable terms for a general audience and collaborate effectively within a team to achieve shared
Timeline
Customer Service Representative
Conduent
10.2025 - Current
Demo Specialist
Advantage Solutions at Walmart
01.2025 - Current
Retail Sales Associate
Burlington Coat Factory
01.2024 - 01.2025
Bachelor of Fine Arts - 3D Animation & Game Design
University of The Incarnate Word (UIW)