Tameeka Worthy
Cameron,NC
Summary
Reliable and experienced call-handling professional with a strong ability to communicate clearly, stay organized, and manage a high volume of calls with accuracy and professionalism. Known for providing calm, friendly, and efficient support while representing each client with care. Strong work ethic, fast learner, and committed to delivering top-quality service in every interaction. Thrives in remote work environments and consistently meets performance expectations. Motivated to grow with Smith AI and contribute to a team that values excellence, trust, and a positive work culture.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
SP Data
Cleveland, OH
09.2023 - 11.2025
- Managed large volumes of inbound (IBC) and outbound calls (OBC) for customers needing product support, warranty assistance, and service scheduling.
- Provided clear, step-by-step guidance to customers experiencing product issues and performed basic troubleshooting to identify solutions.
- Documented customer interactions thoroughly in CRM and ticketing systems while maintaining accuracy and attention to detail.
- De-escalated difficult situations by maintaining a calm, professional tone and delivering excellent customer service.
- Educated customers on product use, maintenance, and available service options.
- Escalated advanced technical issues to senior technicians when needed.
- Consistently met call quality, handle-time, and customer satisfaction goals.
Quality Control Inspector
Moen
Sanford, NC
09.2015 - 08.2023
- Conducted visual inspections to ensure compliance with quality standards.
- Utilized calibrated measuring tools to assess product specifications.
- Documented non-conformities and initiated corrective actions promptly.
- Collaborated with production teams to resolve quality issues efficiently.
- Trained new inspectors on quality control protocols and procedures.
- Maintained detailed records of inspections and quality assessments for audits.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Customer Service Representative & Sales Associat
Heilig Meyers Furniture
Sanford, NC
08.1996 - 08.2015
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Answered customer inquiries and provided accurate product/service information.
- Resolved customer complaints promptly and professionally.
- Performed collections, processed payments, and maintained account accuracy.
- Managed inbound and outbound calls, for support and follow ups, transferred calls to the appropriate department.
- Built strong customer relationships, contributing to repeat business.
- Provided business information by understanding the customer's needs.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
GED -
Central Carolina Community College
Sanford, North Carolina02.2011
Skills
- Customer service
- Strong typing and multitasking abilities
- Active listening
- Critical thinking
- Data entry
- Building rapport
- Technical support
- Proficient computer and technology user
- Professional and confident communication (verbal & written)
- Follows instructions accurately; strong listener
- Adaptable & open to improvement
- Caring, respectful, and client-focused
- High-speed internet and reliable remote-work setup
- Able to work flexible hours in a quiet remote setting
- Ethical decision-making and good judgment
Timeline
Customer Service Representative
SP Data
09.2023 - 11.2025
Quality Control Inspector
Moen
09.2015 - 08.2023
Customer Service Representative & Sales Associat
Heilig Meyers Furniture
08.1996 - 08.2015
GED -
Central Carolina Community College