Michael Ingraham
Colorado Springs
Summary
Experienced shift supervisor with a strong background in customer engagement and operational management. Known for adaptability and leadership skills, successfully mentoring new staff to ensure consistent service excellence and adherence to safety standards.
Overview
8
8
years of professional experience
Work History
Gymnastics Coach
Stars Gymnastics
Colorado Springs, CO
12.2025 - Current
- Developed and implemented training programs to enhance athletes' skills and performance.
- Instructed individual and group classes to customize needs and emphasize proper technique and safety.
- Collaborated with parents and guardians to communicate progress and address concerns effectively.
- Ensured safety of all participants through strict adherence to gym rules, equipment maintenance, and proper spotting techniques.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
Barista Shift Supervisor
Starbucks
Colorado Springs, CO
04.2022 - Current
- Supervise daily operations to ensure high-quality customer service and product consistency.
- Train and mentor new baristas on beverage preparation and customer engagement techniques.
- Directed food preparation and cooking activities to meet health and safety standards.
- Maintained cleanliness and organization of the workspace, adhering to health and safety standards.
- Build strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Flight Attendant
SkyWest Airlines
Boise, ID
10.2024 - 01.2025
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers.
- Collaborated with crew members to maintain efficient cabin operations and service delivery.
- Provided exceptional customer service to ensure passenger satisfaction during flights.
- Resolved passenger concerns promptly, enhancing overall travel experience and loyalty.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Division 1 Cheerleader
Boise State Athletics
Boise, ID
05.2022 - 05.2023
- Ensure safety of all participants by enforcing proper stunt execution, spotting techniques, and adherence to safety protocols.
- Lead practice sessions, ensuring skill development and performance readiness for events.
- Develop choreographed routines, enhancing team synchronization and audience engagement.
- Keep uniform clean, neat and well-maintained to present positive, professional image of Boise State University and team.
- Manage time effectively while traveling for games, attending practice, and going to classes.
Lifeguard
Lander County Recreation Center
Battle Mountain, NV
07.2018 - 06.2020
- Monitor pool area to ensure safety and compliance with regulations.
- Respond swiftly to emergencies, executing first aid, CPR, and AED techniques.
- Conduct regular inspections of pool equipment and facilities for maintenance needs.
- Assist in organizing recreational activities for patrons of all ages.
- Handle incident reporting accurately and efficiently, documenting any occurrences that require intervention or assistance from lifeguard staff.
Education
Bachelor of Arts - Integrated Media & Strategic Communications
Boise State University
Boise, ID05-2023
Skills
- Safety Training
- Customer service
- Attention to detail
- Work station assignments
- Critical thinking
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Team collaboration
Timeline
Gymnastics Coach
Stars Gymnastics
12.2025 - Current
Flight Attendant
SkyWest Airlines
10.2024 - 01.2025
Division 1 Cheerleader
Boise State Athletics
05.2022 - 05.2023
Barista Shift Supervisor
Starbucks
04.2022 - Current
Lifeguard
Lander County Recreation Center
07.2018 - 06.2020
Bachelor of Arts - Integrated Media & Strategic Communications
Boise State University