Michael Ison
Englewood,OH
Summary
With more than 15 years of professional expertise in both hairstyling and courier services, Having successfully collaborated with a wide range of businesses, from small enterprises to large corporations. Commitment lies in consistently surpassing the expectations of employers and customers alike. Possession of excellent interpersonal skills, fostering effective teamwork and readily offering guidance and recommendations. Adaptability is one of many strengths, readily able to embrace changes in schedules and delivery routes. In all interactions, even with frustrated customers, Maintaining a high level of professionalism and a positive demeanor.
Overview
17
17
years of professional experience
Work History
Courier
FEDERAL EXPRESS
Vandalia, Oh
05.2014 - Current
- Provided real-time updates to customers regarding delivery status, ensuring transparency and effectively managing their expectations
- Cultivated strong professional relationships with customers and business partners, fostering trust and establishing credible reputations
- Complied with safety procedures and regulations, prioritizing protection of packages and vehicles throughout delivery process
- Optimized operational efficiency by effectively managing delivery schedules and prioritizing tasks based on urgency, resulting in streamlined processes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order
Stylist
SALONEXP
Beavercreek, Oh
07.2011 - Current
- Pursued advanced cutting classes to enhance technical skills and stay up-to-date with industry advancements
- Completed advanced color classes to expand expertise and offer wide ranges of coloring techniques to clients
- Fostered enduring relationships with clients by consistently delivering requested services and achieving exceptional results
- Showcased up-to-date knowledge of latest industry trends, tools, and techniques, catering to diverse customer preferences
- Provided support at receptionist desk, handling phone calls, scheduling appointments, and processing payments for rendered services.
Stylist
MICHAEL'S SALON AND SPA
Centerville, Oh
06.2009 - 06.2011
- Pursued advanced training in cutting techniques to elevate skillset and offer specialized experiences
- Completed advanced color classes to expand proficiency in diverse coloring techniques and stay abreast of industry trends
- Enrolled in client relations classes to develop strong interpersonal skills and enhance customer satisfaction
- Engaged in business classes to acquire valuable knowledge in areas such as operations, marketing, and finance.
Education
COSMETOLOGY -
Carousel Beauty College & The Spa Institute
Dayton, OH03-2009
HIGH SCHOOL DIPLOMA -
Northmont High School
Clayton, Ohio05-1997
Skills
- Verbal and Written Communication
- Client Relationship Management
- Adaptability and Continuous Learning
- Attention to Detail
- Professional Relationships
- Problem Solving
- Applied comprehensive knowledge of USAF supply systems and policies to ensure accurate, regulation compliant logistics operations
- Demonstrated thorough knowledge of OSHA and AFOSH ground safety standards to maintain a safe and compliant work environment
Timeline
Courier
FEDERAL EXPRESS
05.2014 - Current
Stylist
SALONEXP
07.2011 - Current
Stylist
MICHAEL'S SALON AND SPA
06.2009 - 06.2011
COSMETOLOGY -
Carousel Beauty College & The Spa Institute
HIGH SCHOOL DIPLOMA -
Northmont High School