Michael Ivy
Kuna,ID
Summary
Driven and ambitious insurance professional with a proven history of exceeding goals and achieving high client and company satisfaction ratings. I am seeking a role within an Insurance Organization to obtain a position that will enable me to use my strong organizational skills, strong insurance background, and ability to work well with people. I bring with me professionalism and a strong work ethic to all challenges presented to me within the organization.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Claims Examiner
Bear River Mutual
2023 - Current
- Analyzed complex insurance claims to ensure compliance with policies and regulations.
- Coordinated with legal teams for dispute resolution and settlement negotiations.
- Reviewed documentation for accuracy, identifying discrepancies to enhance processing efficiency.
- Implemented best practices in claims evaluation, improving turnaround times for case resolutions.
- Negotiated settlements with claimants, balancing fairness with fiscal responsibility to the company.
- Mitigated company risk by identifying fraudulent activities and implementing preventative measures.
- Reviewed policy coverage details meticulously, ensuring accurate determination of benefits payable in each case.
- Handled high-profile cases professionally, maintaining confidentiality while achieving satisfactory resolutions.
Senior Property Moderate Complex Field Adjuster / Virtual Adjuster
Allstate Insurance Company
2021 - 2023
- Work with customer by inspecting homes physically and virtually
- Provide high level of customer service through the entire claim process
- Coverage investigation, Policy knowledge, Reviews polices and processes
- Xamitate, XantAnalysis and XactContents experience
- Meet all deadlines and metrics provided by company leadership
Property and Casualty, Commercial Insurance Agent
Pacific Crest Insurance Services
2021 - 2021
- Informs and educates clients about policy coverage, changes, exclusions, and insurance needs.
- Pre-qualifies and analyzes prospective business clients according to agency standards.
- Reviews policies and all documentation for accuracy and quality standards
- Prepares, completes, and submit applications to carriers; develop summaries, proposals and provide technical support in coordination with Producer(s); and responsible for follow-up with carriers and clients.
- Assists clients with coverage changes, certificate requests, binders, and endorsements; uses each contact as an opportunity to review needs and cross-sell appropriate services.
Complaint Management Specialist 1
Tandem Diabetes Corporation
2020 - 2021
- Responsible for medical device complaint handling for Type 1 diabetics
- Gathers complaint date to ensure the complaint is filed with the FDA
- Maintains and analyzes complaint data and identify issues
- Maintain database specific to Complaint tracking
Senior Property Field Adjuster
PEMCO Insurance
2017 - 2020
- Provided superior customer service and met all customer service expectations and metrics
- Within my authority investigated cause and origin of homeowner claims which ranged from $5,000 - $1,000,000
- Review of policy and coverages for current losses being presented
- Consulted with independent adjusters, architects, contractors, engineers, mitigation vendors and attorneys. Utilized Xactimate Software for estimate writing
Education
Master of Arts - Organizational Management
University of Phoenix
01.2002
Bachelor of Science - Criminal Justice, Pre-Law
Sacramento State University of Sacramento
01.1995
Skills
- Claims analysis
- Coverage evaluation
- Investigation techniques
- Policy interpretation
- Litigation management
- Claim resolution
- Loss adjustment
- Reserves management
- Claims processing
- Verbal communication
- Microsoft Office Suite
- Investigative skills
- Liability and coverage
- Coverage analysis
- Customer service
- Problem-solving
- Insurance policy knowledge
- Time management
- Attention to detail
Certification
- Property and Casualty Claims License for all 50 States
- SCLA – Allstate – Society of Claims Law Associates – In progress, Idaho Independent Adjuster License, Idaho Property and Casualty License
Timeline
Master of Arts - Organizational Management
University of Phoenix
Bachelor of Science - Criminal Justice, Pre-Law
Sacramento State University of Sacramento
Senior Claims Examiner
Bear River Mutual
2023 - Current
Senior Property Moderate Complex Field Adjuster / Virtual Adjuster
Allstate Insurance Company
2021 - 2023
Property and Casualty, Commercial Insurance Agent
Pacific Crest Insurance Services
2021 - 2021
Complaint Management Specialist 1
Tandem Diabetes Corporation
2020 - 2021
Senior Property Field Adjuster
PEMCO Insurance
2017 - 2020
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