Natalie Moreno

I currently investigate, negotiate, and settle the highest complexity premises liability claims. My job duties include customer service, high-level written correspondence, data collection and entry, and handling litigated files.

• Evaluated auto claims to determine coverage and liability based on policy provisions.
• Collaborated with customers and repair facilities to facilitate claim resolution and processing.
• Utilized claims management software to document interactions and track claim progress efficiently.
• Conducted thorough investigations, gathering evidence to support claims decisions and mitigate fraud risk.

Prior to promoting to handling premises liability claims, I handled the highest complexity auto claims. I was responsible for investigating, negotiating and settling auto fatality claims and serious injuries.

• Evaluated bodily injury claims to determine liability and coverage under insurance policies.
• Collaborated with legal teams to assess claim validity and negotiate settlements.
• Analyzed medical records and accident reports to support claims decisions effectively.
• Documented claim activities and communications in claims management systems for accuracy.

• Evaluated auto claims to determine coverage and liability based on policy provisions.
• Collaborated with customers and repair facilities to facilitate claim resolution and processing.
• Utilized claims management software to document interactions and track claim progress efficiently.
• Conducted thorough investigations, gathering evidence to support claims decisions and mitigate fraud risk.