Michael J. Fries
Standish,ME
Summary
A natural leader and highly self-motivated company representative, experienced in rapport building and developing enduring customer relations. Proven strengths include exceptional interpersonal skills; able to quickly learn new processes and software; the ability to multi-task while consistently achieving monthly operational goals; adept at problem solving.
Overview
28
28
years of professional experience
Work History
Senior Multiline Representative
Progressive Insurance
06.2016 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Complex damage claim handling and resolution of multiple products, including boats, RVs, motorcycles, ATVs, and various models of utility trailers
Network Rep & Managed Repair Representative
Progressive Insurance
06.2008 - 06.2016
- Negotiated and managed auto repairs at collision centers across southern and coastal Maine
- Managed daily workload in a fast-paced high pressure environment
- Mentored new reps, teaching them how to handle the role and expectations of handling claims in the field
- Team Player; won team-based work environment award after peer nomination
- Total Loss vehicle appraisals, handling the negotiation and settlement presentations with customers
Claims Representative
Progressive Insurance
06.2004 - 06.2008
- Earned “Customer Service Star Award” in 1st quarter 2005 and 3rd quarter 2006
- Resolved auto accident claims from start to finish; included coordinating in-person meetings for vehicle inspections and claim/injury settlements
- Completed coverage and liability investigations and explained policy verbiage to customers
- Developed strong negotiation and closing skills
- Settled injury claims with individuals as well as with attorneys representing injured customers
- Successful at relationship building within the collision repair industry
Assistant Branch Manager
Enterprise Rent-A-Car
05.2003 - 06.2004
- Set operational & sales goals weekly to promote the growth of the branch's rental fleet
- Qualified new leads for potential business rental accounts
- Consistent seller of rental car collision damage waiver
- Administered 1-on-1 training with new employees
- Weekly sales calls to local insurance agencies, auto dealerships and small businesses to prospect new business and maintain existing relationships
Management Trainee/Assistant
Enterprise Rent-A-Car
06.2001 - 05.2003
Seasonal Sales Representative and Product Merchandiser
Cumberland & York Distributors
06.1997 - 09.2000
- Responsible for making daily sales calls and filling beer orders
- Maintain existing customers and accounts, servicing their inventory needs and sales goals
- Serviced a territory of existing small retail business accounts in Southern Maine (i.e Cumberland Farms and The Big Apple)
- Facilitated the delivery and stocking of their beer products on a weekly basis
Education
Bachelor’s Degree - Business Administration, Marketing
University of Maine At Orono
Orono, ME05.2001
Skills
- Highly performing and self-motivated
- Committed to team success while serving as a peer leader
- Building and maintaining strong vendor relationships
- Retention and Maintenance of Existing Customers
- Organizing and Planning daily & weekly schedule to adjust to business and customer needs
- Excellent oral and written communication skills with external and internal customers and colleagues
- Strong presentation skills and ability to explain and teach others new tasks, or improve upon existing job processes
Timeline
Senior Multiline Representative
Progressive Insurance
06.2016 - Current
Network Rep & Managed Repair Representative
Progressive Insurance
06.2008 - 06.2016
Claims Representative
Progressive Insurance
06.2004 - 06.2008
Assistant Branch Manager
Enterprise Rent-A-Car
05.2003 - 06.2004
Management Trainee/Assistant
Enterprise Rent-A-Car
06.2001 - 05.2003
Seasonal Sales Representative and Product Merchandiser
Cumberland & York Distributors
06.1997 - 09.2000
Bachelor’s Degree - Business Administration, Marketing
University of Maine At Orono
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