Summary
Overview
Work History
Education
Skills
Professional Licenses
Timeline
Generic

Lacy M. Eguia

Experienced Claims Adjuster
St. Petersburg

Summary

Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes, analyzing complex information, negotiating settlements, and ensuring compliance with regulations. Skilled in customer communication, conflict resolution, and decision-making.

Overview

14
14
years of professional experience
2012
2012
years of post-secondary education

Work History

Multiline Specialty Claims Adjuster

Safehold Special Risk
01.2023 - Current
  • Examine claims forms and other records to determine insurance coverage.
  • Work with independent insurance adjusters and appraisers to further investigate loss, cause of loss and damages.
  • Work with plaintiffs’ attorneys to collect, discuss, negotiate, and settle claims within settlement authority.
  • Work with defense attorneys to prepare further investigation or prepare for litigation.

Claims Adjuster II

American Specialty Insurance & Risk Services
04.2022 - 01.2023
  • Processed claims documents through the company’s internal system and reserved each claim accordingly.
  • Examined claims for different situations, including commercial general liability and commercial property.
  • Evaluated claim evidence, including damage to property or a person’s physical injury.
  • Identified and pursued appropriate cost containment, loss mitigation, and subrogation recovery opportunities.

Claims Adjuster

Brotherhood Mutual Insurance
06.2017 - 04.2022
  • Resolved all assigned claims which may include but is not limited to damages or coverage issues.
  • Identified and investigated coverage, damage, and reserve adequacy on assigned claims.
  • Spearheaded negotiation of claims settlements with claimants/legal teams by applying applicable legal and regulatory concepts to ensure effective resolution.
  • Traveled as needed to attend conferences, mediations, and other legal proceedings.

Securities Consultant

Lincoln Financial Group
07.2014 - 06.2017
  • Enhanced client experience by providing assistance over the phone in call center environment.
  • Fulfilled daily job tasks to create a working relationship with the broker, administrative staff and their clients.
  • Accelerated the movement of work items to ensure timely processing.
  • Communicated new business and transaction requests to field agents.

Financial Processor

Lincoln Financial Group
10.2011 - 04.2013
  • Analyzed, researched, and processed financial transactions in participants retirement accounts in a timely manner.
  • Utilized multiple technology systems including Microsoft Office to complete daily job functions.
  • Tactfully operated in an environment of multiple markets, products, funds due to volatility and fluctuations within the Stock Market.

Education

Bachelor of Science - Business Management

Indiana Wesleyan University
Fort Wayne, IN
06-2011

Skills

Claims investigation

Empathy and patience

Customer service

Problem-solving

Highly motivated

Data entry

Negotiation techniques

Decision-making

Claims processing

Verbal and written communication

Critical thinking

Team collaboration

Professional Licenses

  • Claims Adjuster Licenses held in 32 states.
  • AIC - Associate in Claims Designation
  • AIS - Associate in Insurance Services Designation
  • AINS - Associate in Insurance Designation

Timeline

Multiline Specialty Claims Adjuster

Safehold Special Risk
01.2023 - Current

Claims Adjuster II

American Specialty Insurance & Risk Services
04.2022 - 01.2023

Claims Adjuster

Brotherhood Mutual Insurance
06.2017 - 04.2022

Securities Consultant

Lincoln Financial Group
07.2014 - 06.2017

Financial Processor

Lincoln Financial Group
10.2011 - 04.2013

Bachelor of Science - Business Management

Indiana Wesleyan University

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Lacy M. EguiaExperienced Claims Adjuster