Sam LaMonto
Orland Park
Summary
Diligent Claims Adjuster with strong background in evaluating and processing claims effectively. Successfully resolved numerous complex cases by applying deep knowledge of policy provisions and regulatory requirements. Demonstrated proficiency in negotiation and customer service, ensuring fair outcomes and client satisfaction. Efficiently managed and oversaw a small team of adjusters while continuing to handle own workload.
Overview
4
4
years of professional experience
Work History
Claims Adjuster/Lead Claims Adjuster
Empathy Claims
04.2023 - Current
- Receive and handle claims to conclusion, assist with settlement as needed
- Evaluate policy coverage and subrogation potential of claims if applicable
- Communicate claim status with all parties, report to clients frequently with updates
- Maintain several active licenses and continued education practices for each state
Accounts Payable Clerk
Illinois Collection Service
03.2022 - 12.2022
- Provided monthly reports and account reconciliations for accountant
- Knowledge of Quicken and responsible for entering and processing all vendor invoices
- Scheduled weekly and monthly remittances, answered phone inquiries, and investigated billing discrepancies
Fraud Investigations
Capital One, Remote
05.2021 - 02.2022
- Conducted investigations into fraudulent activity amounting to under $100,000 using various methods and processes
- Displayed the ability to multitask and develop an efficient process on my own to work through dozens of separate cases concurrently
- Communicated daily with clients to help resolve issues and collect enough information to produce detailed and structured reports of each case
- Responded to daily inquiries and worked with a team to find widespread solutions to support the workflow of an unprecedented industry
- Reached out to several customers daily to investigate validity of financial reports and request further documentation
PPP Loan Processor
Capital One, Remote
01.2021 - 05.2021
- Assisted with proper input of data into Capital One PPP database and trusted with using own discretion while reviewing applications for legitimacy and need
Education
B.A. - Finance
North Central College
Naperville, IL05.2020
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Settlement negotiation
- Caseload management
- Risk assessment
- Policy interpretation
- Casualty and property loss
- Report writing
- Regulatory compliance
Awards
Academic Merit Recipient of Dean Scholarship,2016-2020, Harold and Eva White Scholarship Recipient,2016-2020
Timeline
Claims Adjuster/Lead Claims Adjuster
Empathy Claims
04.2023 - Current
Accounts Payable Clerk
Illinois Collection Service
03.2022 - 12.2022
Fraud Investigations
Capital One, Remote
05.2021 - 02.2022
PPP Loan Processor
Capital One, Remote
01.2021 - 05.2021
B.A. - Finance
North Central College
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