Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Hi, I’m
Michael Jacinto
Call Center Representative
Las Vegas,NV
Summary
Overview
10
years of professional experience
Work History
NuMale Medical CenterLas Vegas, NV
Call Center Representative
05.2018 - Current
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Trinity Pharmacy Las Vegas, NV
Delivery Driver/Supervisor
06.2015 - 05.2018
Job overview
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Worked closely with personnel, customers, and contractors to resolve problems.
Rio Hotel And CasinoLas Vegas, NV
Security Officer/Dispatcher
08.2013 - 06.2015
Job overview
- Conducted regular patrols of key areas to spot and control security concerns.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Jefferson High SchoolDaly City, CA
High School Diploma
06.2001 - 06.2001
University Overview
Kaplan CollegeLas Vegas, NV
No Degree from Nursing
05.2001
University Overview
Skills
Complaint resolution
Timeline
Call Center Representative
NuMale Medical Center
05.2018 - Current
Delivery Driver/Supervisor
Trinity Pharmacy
06.2015 - 05.2018
Security Officer/Dispatcher
Rio Hotel And Casino
08.2013 - 06.2015
Jefferson High School
High School Diploma
06.2001 - 06.2001
Kaplan College
No Degree from Nursing
05.2001
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