Summary
Overview
Work History
Education
Skills
Certification
Typing Speed
Other Skills
Experienced With
Personal Information
Timeline
Generic

Michael Jackson

Summary

Eager detail oriented young professional, a fast learner with excellent communication skills and a high desire to expand knowledge and provide satisfaction and happiness to customers. Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Laborer

The Brick Guy, LLC
11.2023 - Current
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general construction work on both residential and commercial building projects.
  • Cut bricks and concrete using approved tools such as powered abrasive saws, paving breakers, drills and hand tools.
  • Mixed mortar, plastic and grout according to standard formulas.
  • Used equipment to mix cement, sand and water to produce concrete, and grout.

Restaurant Waiter

BackDraft Bbq
06.2022 - 10.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Laborer

HCI LLC
02.2022 - 05.2022
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.

Cashier/Customer Service

Allsup's
09.2019 - 03.2020
  • Cash handling, cash drops, cook food, stock the store, sweep and mop
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Customer service representative

Do it Center
07.2017 - 01.2018
  • Duties included inside sales, customer assistance with questions/concerns, issue resolutions, also trained as assistant manager and acted as supervisor in absence - setting schedules, determining staffing needs, cash register money drops, pulling money from registers and depositing it to main vault, any other needed duties as they arose, multi-tasking
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Staffing workers

Staffing Solutions
03.2016 - 07.2017
  • Staffing agency - assigned to various customer locations
  • Duties vary depending on assignment production, inventory, landscaping, production, etc.

Customer service representative

Lyceum
02.2016 - 12.2016
  • Duties were to determine customer eligibility for the cell phone program being offered by the company, answer any customer questions, setup their phones if they were approved and teach them how to operate
  • Maintain customer profiles, documents and other paperwork.

Sales Merchant Processor

Eliot Management Group
08.2016 - 10.2016
  • Duties were business to business sales of credit card processing systems, seek out and strategies how to obtain potential clients, meet sales goals, etc.
  • Interacted well with customers to build connections and nurture relationships.

Customer service representative and product consultant

Brad Francis Chevrolet
07.2016 - 09.2016
  • Duties were to answer any customer questions, assess their needs and get them into a vehicle.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Answered telephone and email inquiries from potential customers.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Negotiated purchase prices and explained sales, warranty, and optional products.

Customer service representative

S&P Data
03.2016 - 06.2016
  • Inbound/outbound call center
  • Answer phones in a high volume environment, answer questions and concerns, assess needs of customers
  • Upgrade current customer equipment, etc.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Staffing worker

Volt, Inc
07.2015 - 10.2015
  • Staffing agency, was placed solely at company Array; production/assembly of solar panel
  • Worked fast to complete tasks and meet daily deadlines.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Operator

GrowStone, Inc
04.2015 - 07.2015
  • Plant production, warehouse packaging
  • Assist in the production of the Grow Stone products using various machinery (forklift and pallet jack operation, bagging machine, etc.) and assist in the packing of the products at the warehouse as well.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Dishwasher

Maurya
08.2014 - 04.2015
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Sales Associate

RadioShack
02.2008 - 08.2008
  • Pursued sales opportunities with customers in store, merchandising, customer service, cashier, store maintenance
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

Vector Marketing
04.2007 - 05.2007
  • Pursued sales opportunities with customers, reach sales goals, making appointments, obtaining referrals, performing demonstration of products to potential customers
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Used scripts or persuasive sales techniques to convince clients in purchasing [Product or Service].

Education

Skills

  • CSR
  • Customer Service
  • Call Center
  • Customer Support
  • Customer Care
  • Food Service
  • Crew Member
  • B2B Sales
  • Computer Hardware
  • Microsoft Windows
  • Inside Sales
  • Help Desk
  • Software Troubleshooting
  • Desktop Support
  • Network Support
  • Telemarketing
  • Able to learn and operate computer software
  • Working Knowledge of PC Hardware, Installation and Troubleshooting
  • Computer Architecture
  • Printers
  • Hard Drives
  • Adept at troubleshooting
  • Ability to follow detailed instructions

Certification

  • Driver's License
  • ServSafe Alcohol
  • Food Handler

Typing Speed

65

Other Skills

  • Sales/Customer Service Experience
  • Highly Motivated
  • Exceptional organizational skills
  • Work well as a team player or individual with or without supervision
  • Excellent leadership/planning skills
  • Skilled at making arrangements for events and processes
  • Enjoy learning new skills
  • Able to teach and promote a learning environment and convey enthusiasm

Experienced With

  • Windows 98
  • XP
  • Vista
  • 7

Personal Information

Title: Customer service representative

Timeline

Laborer

The Brick Guy, LLC
11.2023 - Current

Restaurant Waiter

BackDraft Bbq
06.2022 - 10.2022

Laborer

HCI LLC
02.2022 - 05.2022

Cashier/Customer Service

Allsup's
09.2019 - 03.2020

Customer service representative

Do it Center
07.2017 - 01.2018

Sales Merchant Processor

Eliot Management Group
08.2016 - 10.2016

Customer service representative and product consultant

Brad Francis Chevrolet
07.2016 - 09.2016

Staffing workers

Staffing Solutions
03.2016 - 07.2017

Customer service representative

S&P Data
03.2016 - 06.2016

Customer service representative

Lyceum
02.2016 - 12.2016

Staffing worker

Volt, Inc
07.2015 - 10.2015

Operator

GrowStone, Inc
04.2015 - 07.2015

Dishwasher

Maurya
08.2014 - 04.2015

Sales Associate

RadioShack
02.2008 - 08.2008

Sales Associate

Vector Marketing
04.2007 - 05.2007

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Michael Jackson