Michael Jacobson
Cocoa,FL
Overview
36
36
years of professional experience
Work History
Senior Field Service Technician
Atlantic Bingo Supply
11.2011 - Current
- Perform installation and repair of bingo consoles, standard flash boards and virtual flash boards along with association POS and peripherals
- Oversee Installation of servers, Access Points, Network Switches and Associated Equipment
- Responsible for providing customer repair quotes, technical support and training via, phone, email, and in person
- Running of low voltage electrical wiring, coax, wireless and wired video / audio circuits
- Point of contact for all levels of equipment operators, management and users
- Provide direct support to other company technicians
- General warehouse duties to include forklift, receiving of materials packaging materials for shipment, reconciling received materials with purchase order and shipping of materials.
Service Technician
Green Technical Services
07.2010 - 11.2011
- Repaired various equipment including electric scooters, backroom conveyor systems, cart mules/pushers, saws, and vacuums
- Responsible for sales quotes and oversaw customer service
- Rope rigging to get access to repair points
- Ladders
- Various specialized test equipment
- Chain lever hoist setup and operation.
Service Technician
VSM Group
07.2008 - 07.2010
- Oversaw customer requests from setup to service of 18 x 8 Automated Quilting Units
- Responsible for repairing, servicing, cleaning, and adjustment of Viking, Singer, Pfaff, and other brands of sewing machines
- Responsible for all machine pickups and delivery along the east coast of Florida
- Managed customer service of product issues for domestic customers and stores along with resolving warranty issues and demonstrating products both in-house and at customer locations.
Industrial Dealer Sales / Product Specialist
Profast Supply Inc.
05.2004 - 08.2006
- Secured $250.000.00 in Sales of ET and Fastening Systems and $80,000 of FOMO Foam Products through field demonstration, cold calls, presentations, and delivery of products
- Represented companies at industry-related trade shows which increased product sales
- General Warehouse to include forklift operations and receiving products.
Field Service Engineer
Industrial Process Solutions SE
01.2002 - 03.2004
- Repaired, installed, and maintained compressed Gas drying and purification Systems
- Repaired, installed and maintained Hydrogen drying and purification Systems
- Company liaison with construction personnel during installations
- On-site system evaluation for repair and or upgrade recommendations
- Increased profitability by following all safety regulations, meeting all customer deadlines and effectively recommending aftermarket products to meet customer needs
- High voltage wiring to product
- Ladders an rigging to get to repair access points.
Technical Services Rep
Sealed Air (formerly Flexible Products Inc.)
09.1998 - 06.2000
- Commissioned, repaired, and trained operators on the use of foam-in-place dispensing systems
- Worked Trade shows to provide product awareness, sales, and qualified leads.
Electrical Shuttle Systems Technician
United Space Alliance
09.1988 - 03.1998
- Responsible for installations and testing of various electrical, mechanical, electronic, explosive hydraulic, and pneumatic components in Shuttle boosters and external tanks
- Project leader overseeing technicians on assignments
- Certified in SCAPE, Soldering, Red Crew, Haz Mat, Confined Space, Ordinance, Electrical Technician and Mechanical Technician among others
- Clearance appropriate for the time
- Operations of forklift, scissor lift and various measurement equipment
- Operation of various types of hoist sand minor load crane operation.
Education
Courses In Electrical Engineering - Electronics Equipment Installation And Repair
University of Central Florida
Orlando, FLSkills
- 13 years of commissioning electrical / mechanical with audio video systems Twenty-four-years of field service experience 9 ½ years Electrical Tech Shuttle SRB's Pad operations Experienced in both electrical and mechanical disciplines
Professional Highlights
- Atlantic Bingo Supply, Odenton, MD, Senior Field Service Technician, 11/2011, Present, Perform installation and repair of bingo consoles, standard flash boards and virtual flash boards along with association POS and peripherals., Oversee Installation of servers, Access Points, Network Switches and Associated Equipment, Responsible for providing customer repair quotes, technical support and training via, phone, email, and in person, Running of low voltage electrical wiring, coax, wireless and wired video / audio circuits., Point of contact for all levels of equipment operators, management and users, Provide direct support to other company technicians, General warehouse duties to include forklift, receiving of materials packaging materials for shipment, reconciling received materials with purchase order and shipping of materials.
- Profast Supply Inc., Orlando, FL, Industrial Dealer Sales / Product Specialist, 05/2004, 08/2006, Secured $250.000.00 in Sales of ET and Fastening Systems and $80,000 of FOMO Foam Products through field demonstration, cold calls, presentations, and delivery of products, Represented companies at industry-related trade shows which increased product sales, General Warehouse to include forklift operations and receiving products.
- Green Technical Services, Dover, NH, Service Technician, 07/2010, 11/2011, Repaired various equipment including electric scooters, backroom conveyor systems, cart mules/pushers, saws, and vacuums., Responsible for sales quotes and oversaw customer service, Rope rigging to get access to repair points, Ladders, Various specialized test equipment, Chain lever hoist setup and operation
- VSM Group, Titusville, FL, 32809, Service Technician, 07/2008, 07/2010, Oversaw customer requests from setup to service of 18 x 8 Automated Quilting Units, Responsible for repairing, servicing, cleaning, and adjustment of Viking, Singer, Pfaff, and other brands of sewing machines., Responsible for all machine pickups and delivery along the east coast of Florida, Managed customer service of product issues for domestic customers and stores along with resolving warranty issues and demonstrating products both in-house and at customer locations
- Industrial Process Solutions SE, Ivyland, PA, Field Service Engineer, 01/2002, 03/2004, Repaired, installed, and maintained compressed Gas drying and purification Systems, Repaired, installed and maintained Hydrogen drying and purification Systems., Company liaison with construction personnel during installations, On-site system evaluation for repair and or upgrade recommendations, Increased profitability by following all safety regulations, meeting all customer deadlines and effectively recommending aftermarket products to meet customer needs, High voltage wiring to product, Ladders an rigging to get to repair access points.
- Sealed Air (formerly Flexible Products Inc.), Marietta, GA, Technical Services Rep, 09/1998, 06/2000, Commissioned, repaired, and trained operators on the use of foam-in-place dispensing systems, Worked Trade shows to provide product awareness, sales, and qualified leads
- United Space Alliance, Kennedy Space Center, FL, Electrical Shuttle Systems Technician, 09/1988, 03/1998, Responsible for installations and testing of various electrical, mechanical, electronic, explosive hydraulic, and pneumatic components in Shuttle boosters and external tanks., Project leader overseeing technicians on assignments, Certified in SCAPE, Soldering, Red Crew, Haz Mat, Confined Space, Ordinance, Electrical Technician and Mechanical Technician among others., Clearance appropriate for the time., Operations of forklift, scissor lift and various measurement equipment., Operation of various types of hoist sand minor load crane operation
Timeline
Senior Field Service Technician
Atlantic Bingo Supply
11.2011 - Current
Service Technician
Green Technical Services
07.2010 - 11.2011
Service Technician
VSM Group
07.2008 - 07.2010
Industrial Dealer Sales / Product Specialist
Profast Supply Inc.
05.2004 - 08.2006
Field Service Engineer
Industrial Process Solutions SE
01.2002 - 03.2004
Technical Services Rep
Sealed Air (formerly Flexible Products Inc.)
09.1998 - 06.2000
Electrical Shuttle Systems Technician
United Space Alliance
09.1988 - 03.1998
Courses In Electrical Engineering - Electronics Equipment Installation And Repair
University of Central Florida