Michael Kelley
Vacaville,CA
Summary
Results-driven Senior Field Service Technician with extensive mechanical troubleshooting and technical support experience. Proven ability to implement preventive maintenance schedules and train junior technicians, contributing to improved operational efficiency and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
Simply Solar
Petaluma, CA
10.2024 - 12.2025
- Diagnosed and repaired solar energy systems to ensure optimal performance and customer satisfaction.
- Conducted thorough inspections of installations for safety compliance and operational efficiency.
- Trained junior technicians on equipment handling and troubleshooting techniques, enhancing team performance.
- Collaborated with project managers to streamline service processes and improve response times.
- Implemented preventive maintenance schedules, reducing system downtime for clients.
- Provided technical support to customers, addressing inquiries and resolving issues promptly.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Identified opportunities for process improvement, implementing changes that resulted in significant time savings during service calls.
- Properly completed work reports for each field visit.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Diagnosed errors and determined proper solutions.
- Provided troubleshooting and repair support to over 30 customers weekly.
Service Technician II
Sunrun
Sacramento, CA
01.2024 - 10.2024
- Analyzed and resolved issues in residential solar energy systems, delivering prompt service to improve client experiences.
- Coordinated efforts with installation teams to refine processes, resulting in improved service efficiency.
- Analyzed technical issues through diagnostic tools, driving improvements in operational efficiency.
- Provided exceptional customer support, addressing inquiries and resolving concerns related to solar installations.
- Maintained accurate records of service activities and parts inventory, supporting operational efficiency and accountability.
- Inspected equipment to diagnose operational issues.
Forman
Sun Power Master Dealer
Sacramento, CA
01.2020 - 01.2024
- Directed installation and maintenance activities for solar energy systems, prioritizing adherence to safety regulations.
- Managed project timelines and resource distribution to streamline operational processes.
- Developed and delivered comprehensive training programs for junior staff to enhance skills in system installations and troubleshooting.
- Managed inventory levels of materials and tools, ensuring availability for ongoing projects.
- Resolved on-site issues promptly, minimizing disruptions to project schedules and enhancing team productivity.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
Education
High School Diploma -
Madison High School
Madison, CA06-2014
Skills
- Field operations coordination
- Mechanical troubleshooting experience
- Technical support expertise
- Core physical strength
- Independent problem resolution
- Solar photovoltaic system installation
- Inverter commissioning expertise
- Understanding of regional electrical regulations
- Electrical diagnostics
- Client support
- Comprehensive system design
- Renewable energy storage solutions
- Proficient in battery installation
- SCADA system optimization
- Power tool proficiency
- Renewable energy systems
- Proficient in fall prevention
- Meggars knowledge
- Comprehensive system testing
- OEM electrical components
- Staff coordination
- Accurate blueprint design specifications
Certification
- CST - Certified Service Technician
- osha 10
- solaredge
- enpahse
- tesla
- abb
- growwatt
- tigo
Languages
English
Native or Bilingual
Timeline
Senior Field Service Technician
Simply Solar
10.2024 - 12.2025
Service Technician II
Sunrun
01.2024 - 10.2024
Forman
Sun Power Master Dealer
01.2020 - 01.2024
High School Diploma -
Madison High School