Royal Woolley
Lincoln,California
Summary
Results-driven Field Service Manager with expertise in service operations management and team leadership. Proven track record in enhancing customer satisfaction and operational efficiency through effective training and strategic resource management.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Field Service Manager
UBEO
Chico, CA
02.2010 - Current
- Oversaw field service team activities, focusing on enhancing customer satisfaction through proactive communication and efficient support.
- Developed targeted training modules for technicians, focusing on increasing service efficiency and ensuring effective knowledge retention.
- Monitored and evaluated quality control processes to guarantee adherence to industry standards and regulations.
- Reviewed service reports to uncover areas for operational efficiency and strategic resource management.
- Facilitated technical assistance to enhance system functionality and user experience.
- Coordinated coverage for service calls, addressing increased workloads and technician leave to maintain service efficiency.
- Coordinated and executed setup and installation tasks to ensure seamless project execution.
- Monitored and organized team inventory to maintain accurate records and facilitate timely replenishment.
Service Manager
Office Supplies Unlimited
Sacramento, CA
06.2001 - 02.2010
- Led daily operations to ensure optimal service delivery and customer satisfaction.
- Developed training programs to enhance team performance and product knowledge.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Oversaw inventory management, ensuring accurate stock levels and timely replenishment.
Education
High School Diploma -
San Juan High School
Citrus Heights, CA06-1988
No Degree - General Studies
Sierra College
Rocklin, CA1990
Skills
- Coordinating service call logistics
- Multi-branch service operations
- Field operations coordination
- Warehouse setup management
- Supervise nine field service technicians
Certification
Panasonic, Xerox, Kyocera, HP MFP, and Canon office product certifications.
Timeline
Field Service Manager
UBEO
02.2010 - Current
Service Manager
Office Supplies Unlimited
06.2001 - 02.2010
No Degree - General Studies
Sierra College
High School Diploma -
San Juan High School