Marcus Darden
La Grange,TX
Summary
Dynamic professional with a strong background in field service management and project management. Recognized for exceptional problem-solving skills and team leadership, committed to driving operational success and enhancing customer experiences in technical environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
POWER Engineers
Fort Worth, TX
08.2022 - Current
- Led field service operations for electrical and control systems, ensuring compliance with safety standards.
- Mentored junior technicians, enhancing team performance and technical knowledge across service projects.
- Diagnosed and resolved complex equipment failures, improving uptime and client satisfaction rates.
- Simultaneously managed 17 UVLS Relay upgrade Projects, coordinating outage dates to arrange personnel and materials to be installed and commissioned in a timely manner.
- Developed and implemented switching order schedules, optimizing operational efficiency for client systems.
- Performed apparatus testing on a range of substation equipment.
Professional Mover
Star Moving - Eloy Gutierrez
La Grange, TX
08.2021 - 08.2022
- Supervised loading and unloading of furniture, ensuring safe handling and transport.
- Trained new team members on proper lifting techniques and safety protocols.
- Fast paced environment with multiple tasks and responsibilities.
- Implemented inventory tracking system to improve organization of equipment and supplies.
- We move item including wardrobes, large glass pieces, stone sculptures, refrigerators, large safes, etc.
Lawn & Garden Sales Associate
Walmart
La Grange, TX
01.2020 - 06.2020
- Assisted customers with product selection and gardening advice to enhance shopping experience.
- Maintained inventory levels and organized displays to ensure product availability and visibility.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new associates on store policies, product knowledge, and customer service techniques.
- Resolved customer inquiries and complaints promptly, ensuring high levels of satisfaction.
Ranch Hand
Steven King
West Point, TX
05.2016 - 06.2018
- Operated and maintained ranch equipment, ensuring optimal performance and safety standards.
- Assisted in daily feeding and care of livestock, enhancing animal health and productivity.
- Monitored pasture conditions, adapting grazing practices to improve land use efficiency.
- Collaborated with team members to implement sustainable farming practices, reducing environmental impact.
Education
Associate of Science - Electrical Power & Controls
Texas State Technical College
Rosenberg, TX04.2022
Skills
- Field service management
- Project Management
- Troubleshooting and repair
- Installation and maintenance
- Heavy lifting
- Customer support
- Power tools
- Training and mentoring
- Work order management
- Hardware installation
- Team supervision
- Complex Problem-solving
- Record keeping
- Workflow management
- Electrical systems
- Component testing
- System diagnostics
- Equipment oversight
- Proficient in Blue Beam, Smart Sheets, Excel, etc
- Excellent social skills
- Positive attitude
- Teamwork and coordination
- Accountability and work ethic
- Familiar with Lock out tag out
- Use of Multimeter
- Programming Logic Controllers
- Maintaining Operations
- Schematic Diagrams
- Soil Resistivity Testing
- Ground Grid testing
- Low and High voltage Circuit Breakers
- Transformer Calculations
- Write transmission switching orders as well as carry those steps out and ensuring execution of steps
Certification
- CPR/AED Certified
- High Voltage Certified
- Low Voltage Certified
- Man lift operation Certified
Timeline
Senior Field Service Technician
POWER Engineers
08.2022 - Current
Professional Mover
Star Moving - Eloy Gutierrez
08.2021 - 08.2022
Lawn & Garden Sales Associate
Walmart
01.2020 - 06.2020
Ranch Hand
Steven King
05.2016 - 06.2018
Associate of Science - Electrical Power & Controls
Texas State Technical College