Michael L James
West Hempstead
Overview
12
12
years of professional experience
Work History
Senior Customer Specialist
CarMax
11.2024 - Current
- - Lead daily sales floor operations, acting as a manager-on-duty to ensure store performance, workflow, and customer satisfaction.
- - Mentor, train, and support Customer Specialists, providing coaching on sales processes, customer engagement, and compliance with CarMax standards.
- - Manage deal flow from customer introduction through vehicle delivery, ensuring smooth execution and high customer satisfaction scores.
Sales Representative
NuSun Solar
04.2023 - Current
- - Educate prospective customers about solar panel systems, financing options, and installation processes.
- - Provide post-installation follow-up and support, including troubleshooting and service guidance.
- - Deliver outstanding customer service, addressing customer needs and ensuring satisfaction with solar solutions.
Physical Therapist Aide
Metro Physical & Aquatic Therapy
09.2022 - 04.2023
- - Assisted physical therapists in developing and executing patient treatment exercises.
- - Monitored patient progress and documented findings for care teams.
- - Ensured therapy equipment was safe, clean, and functional.
- - Provided customer service to patients, insurance representatives, and medical office staff.
Package Handler
UPS
09.2022 - 01.2023
- - Safely loaded and sorted packages, ensuring fragile items were handled with care.
- - Maintained efficiency and accuracy under high-volume conditions.
Flow Monitor
ProMobile COVID-19 Vaccine Hub
05.2021 - 04.2022
- - Registered patient data in accordance with HIPAA guidelines.
- - Escorted patients safely through vaccination sites and addressed any abnormalities.
- - Set up, maintained, and broke down equipment at vaccination hubs.
Canvasser
NYC Test & Trace Corps
03.2021 - 05.2021
- - Engaged with community members regarding vaccination status and options.
- - Scheduled vaccination appointments and answered health-related questions.
Car Detailer / Receptionist
Presidential Car Detail
01.2014 - 01.2018
- - Answered phones, managed customer orders, and scheduled services.
- - Handled vehicle pick-ups/drop-offs and performed detailing services.
Education
B.S. Business Administration - Marketing
Monmouth University
West Long Branch, NJ01.2021
High School Diploma - undefined
Malverne High School
Malverne, NY01.2018
Skills
- Customer Service & Client Relations
- Leadership & Team Management
- Sales & Deal Management
- Training & Mentorship
- Conflict Resolution & Problem Solving
- Time Management & Organization
Timeline
Senior Customer Specialist
CarMax
11.2024 - Current
Sales Representative
NuSun Solar
04.2023 - Current
Physical Therapist Aide
Metro Physical & Aquatic Therapy
09.2022 - 04.2023
Package Handler
UPS
09.2022 - 01.2023
Flow Monitor
ProMobile COVID-19 Vaccine Hub
05.2021 - 04.2022
Canvasser
NYC Test & Trace Corps
03.2021 - 05.2021
Car Detailer / Receptionist
Presidential Car Detail
01.2014 - 01.2018
B.S. Business Administration - Marketing
Monmouth University
High School Diploma - undefined
Malverne High School
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