Michael Jaramillo
Albuquerque,NM
Summary
Dynamic security professional with extensive experience excelling in conflict resolution and personnel screening. Proven track record in enhancing safety protocols and fostering strong relationships with guests. Adept at incident reporting and maintaining a secure environment, ensuring a welcoming atmosphere while prioritizing asset protection.
Overview
2027
2027
years of professional experience
Work History
Site Supervisor
Securitas Security Services USA
Albuquerque, NM
2025 - Current
- Supervised daily operations, ensuring adherence to security protocols and client specifications.
- Trained team members on safety procedures and emergency response protocols.
- Conducted regular site inspections to identify potential security risks and improve safety measures.
- Monitored incident reports, analyzing data to identify trends and develop proactive solutions.
- Trained new team members on site policies and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
- Provided onsite training to help develop employee skills.
Security Officer
Allied Universal Security Services
Albuquerque, NM
10.2024 - 02.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
General Manager
Wash Around The Clock Laundromat
Albuquerque, NM
03.2019 - 10.2024
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
The Jam Spot /Eclipse Event Center/The Co-Op
Albuquerque, NM
01.2013 - 03.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Skills
- Identification verification
- Premises patrol
- Electronic surveillance
- Personnel screening
- Conflict resolution techniques
- Checkpoint management
- Conflict de-escalation
- Relationship building and management
- Shift work experience
- Operations management
- Incident reporting
- Report writing
- Security screenings
- General security
- Staff management
- Complex Problem-solving
- Detail-oriented
- Interior and exterior patrol
- Asset protection
- Security guard license
- Theft prevention training
- Superior customer service
Timeline
Security Officer
Allied Universal Security Services
10.2024 - 02.2025
General Manager
Wash Around The Clock Laundromat
03.2019 - 10.2024
Operations Manager
The Jam Spot /Eclipse Event Center/The Co-Op
01.2013 - 03.2019
Site Supervisor
Securitas Security Services USA
2025 - Current