Michael Jaunich
Saint Paul,MN
Summary
Business Administration student with minors in Professional Sales and Leadership. Demonstrates expertise in account management and client relations through hands-on internship experiences and customer-facing roles, delivering reliable service and fostering strong relationships. Seeks growth opportunities in leasing, account management, sales, or customer success.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Account Management Intern
Horizon Commercial Pools
Eden Prairie, USA
05.2026 - Current
- Assist with maintaining client relationships through communication, scheduling, and service coordination.
- Support commercial account management by working directly with a Certified Pool Operator (CPO).
- Observe account planning and customer retention strategies while contributing to daily operations.
- Develop knowledge of business-to-business client management and relationship building.
Member Frontline Associate
Sam's Club
Grand Forks, USA
12.2024 - Current
- Provided exceptional customer service by assisting members with memberships, transactions, returns, and account inquiries, enhancing member satisfaction.
- Recommend membership upgrades and additional services based on customer needs.
- Resolved customer concerns professionally in fast-paced retail environment, ensuring timely support and maintaining member trust.
- Maintain accuracy while managing high transaction volumes.
Maintenance Technician
Horizon Commercial Pools
Eden Prairie, USA
05.2024 - Current
- Maintained commercial swimming pools through chemical treatments, inspections, and preventative maintenance to ensure optimal water quality and safety.
- Delivered equipment and supplies, meeting customer expectations and adhering to safety standards for reliable service.
- Built positive relationships with commercial clients through consistent, dependable service and professional communication.
- Collaborate with team members to complete service routes efficiently.
Caddie
North Oaks Golf Club
North Oaks, USA
04.2019 - 07.2022
- Anticipated club members' needs to provide exceptional service throughout each round.
- Cultivated strong interpersonal relationships with golfers through effective communication.
- Delivered strategic course insights while ensuring high standards of customer service.
Education
Bachelor of Business Administration - Business Administration & Management, Professional Sales, Leadership
University of North Dakota
Grand Forks, ND05-2027
Skills
- Account Management
- Client Relations
- Customer Service
- Relationship Building
- Professional Sales
- Communication
- Time Management
- Problem Solving
- Decision Making
- Team Leadership
- Leadership
- Organizational Leadership
- Strategic Planning
- Teamwork
- Public Speaking
- Microsoft Office
Certification
Certified Pool & Spa Operator (CPO), Pool & Hot Tub Alliance, 07/31
Leadership Experience
- Sigma Nu Fraternity, University of North Dakota, Commander, 12/25, Present, Lead overall chapter operations and strategic initiatives., Supervise executive officers while fostering accountability and leadership development., Represent the chapter to university administration, alumni, and external stakeholders., Promote collaboration and long-term organizational success.
- Sigma Nu Fraternity, University of North Dakota, Lieutenant Commander, 04/25, 12/25, Managed internal operations and chaired the Honor & Judicial Board., Oversaw risk management initiatives and organizational compliance., Assisted executive leadership with strategic planning and chapter administration.
- Sigma Nu Fraternity, University of North Dakota, Chaplain, 04/24, 04/25, Organized brotherhood and leadership development programs., Planned events that strengthened member engagement and chapter culture., Supported candidate education and member development initiatives.
Timeline
Account Management Intern
Horizon Commercial Pools
05.2026 - Current
Member Frontline Associate
Sam's Club
12.2024 - Current
Maintenance Technician
Horizon Commercial Pools
05.2024 - Current
Caddie
North Oaks Golf Club
04.2019 - 07.2022
Bachelor of Business Administration - Business Administration & Management, Professional Sales, Leadership
University of North Dakota