Michael Jaurequi

The experiences I have gained from Domino and Ingrammicro would help fix users' problems with computer systems, mobile devices, and peripheral equipment. I am knowledgeable about usability and security concerns and am comfortable working alone to investigate and troubleshoot issues successfully. I have also done software and hardware work for multiple companies. I have done some account setups. Able to document any problems in detail. Motivated customer service professional dedicated to maintaining customer satisfaction and contributing to company success. Proven track record of managing high volumes of inbound calls and nurturing positive customer relationships. Possesses firm customer service representative (CSR) systems skills, exceptional active listening, and excellent multitasking abilities. I am currently working as an entry-level IT technician and I am eager to gain more experience.