Courtnea Jefferson
Houston,Texas
Summary
Dedicated and personable Customer Service Professional with over 10 years of experience delivering exceptional support in fast-paced environments. Skilled in resolving customer inquiries, handing complaints, and building strong client relationships. Recognized for consistently exceeding performance goals, improving customer satisfaction scores, and maintaining a positive brand image through empathy and effective communication.
Overview
18
18
years of professional experience
Work History
Assembly Technician
CSAT Solutions
Houston, TX
05.2021 - 05.2025
- CSAT Solution has always emphasized that outstanding people are the key to a success. The role and responsibilities is to review customers complaints to determine details of equipment problems. Conducts diagnosis of problem according to customer complaints. Maintain repair parts inventories and place order for any additional parts needed for repair.
QMS Auditor
Foxconn
Houston, TX
06.2019 - 05.2021
- The QMS Auditor supports the Integrated Management System by conducting audits, analyzing data, and driving improvements to ensure ISO compliance. This position is responsible for supporting the Integrated Management System, process improvement plans, key metrics, and hosting internal and external audits.
Customer Service Manager
Wal-mart
Houston, TX
03.2007 - 04.2019
- The job description of the customer service associate at Wal-mart entails returning merchandise to their position on the shelf, accepting exchange and returns of merchandise, making refund of money to customers, and ensuring that balance of cash maintained.
Education
Diploma -
Eisenhower High School
Houston, TX05.2005
Some College (No Degree) - Radiology Technician
Lonestar College And Houston Community College
Houston, TXSkills
- Customer Service
- Team Management
- Cashier
- QMS Auditor
- Computer Repair Technician
- Microsoft Office
- Microsoft Excel
- Quality assurance auditing
- Inventory management
- Team leadership
- Technical support
Timeline
Assembly Technician
CSAT Solutions
05.2021 - 05.2025
QMS Auditor
Foxconn
06.2019 - 05.2021
Customer Service Manager
Wal-mart
03.2007 - 04.2019
Diploma -
Eisenhower High School
Some College (No Degree) - Radiology Technician
Lonestar College And Houston Community College