Michael J. Brown
Redondo Beach,CA
Overview
20
20
years of professional experience
1
1
Certification
Work History
Ramp Agent/CSA
Delta Airlines
Los Angeles, CA
05.2012 - Current
- Communicated closely with ground crew, flight crew, via headset radio to maintain loading and unloading safety and efficiency
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
- Coordinated with ramp agents to verify baggage was placed on the correct outgoing flight
- Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists
- Observed safety and privacy procedures in handling passengers' property
Assistant Manager
Lids
Redondo Beach, CA
11.2007 - 06.2009
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored security and handled incidents calmly
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Established and optimized schedules to keep coverage and service in line with forecasted demands
Recreation Leader
City of Lawndale
Lawndale, CA
01.2005 - 04.2009
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Recorded expenses and maintained accounting records
- Coordinated transportation of vehicles for Meals on Wheels program
- Attended to the needs of students during after school programs
Education
Bachelors - Information Technology/Computer Science Multimedia
University of Phoenix
Gardena, Ca12.2013
Diploma -
Lawndale High
Lawndale, Ca06.2002
Skills
- Linux
- SQL
- Web Design
- JavaScript
- Office administration
- MS Office
- Python
- Communicating with Stakeholders
- Risk Management
- Cyber Threat Assessments
- Network and data Protection
- Detection and Response
- Foundations of cyber Security
Certification
Google Cyber security certified, 05/01/23, 10/01/23
Timeline
Ramp Agent/CSA
Delta Airlines
05.2012 - Current
Assistant Manager
Lids
11.2007 - 06.2009
Recreation Leader
City of Lawndale
01.2005 - 04.2009
Bachelors - Information Technology/Computer Science Multimedia
University of Phoenix
Diploma -
Lawndale High