Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael J. Brown

Redondo Beach,CA

Overview

20
20
years of professional experience
1
1
Certification

Work History

Ramp Agent/CSA

Delta Airlines
Los Angeles, CA
05.2012 - Current
  • Communicated closely with ground crew, flight crew, via headset radio to maintain loading and unloading safety and efficiency
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
  • Coordinated with ramp agents to verify baggage was placed on the correct outgoing flight
  • Loaded passengers' property onto appropriate aircraft by collecting, sorting and checking baggage tags against flight lists
  • Observed safety and privacy procedures in handling passengers' property

Assistant Manager

Lids
Redondo Beach, CA
11.2007 - 06.2009
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
  • Monitored security and handled incidents calmly
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Established and optimized schedules to keep coverage and service in line with forecasted demands

Recreation Leader

City of Lawndale
Lawndale, CA
01.2005 - 04.2009
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Recorded expenses and maintained accounting records
  • Coordinated transportation of vehicles for Meals on Wheels program
  • Attended to the needs of students during after school programs

Education

Bachelors - Information Technology/Computer Science Multimedia

University of Phoenix
Gardena, Ca
12.2013

Diploma -

Lawndale High
Lawndale, Ca
06.2002

Skills

  • Linux
  • SQL
  • Web Design
  • JavaScript
  • Office administration
  • MS Office
  • Python
  • Communicating with Stakeholders
  • Risk Management
  • Cyber Threat Assessments
  • Network and data Protection
  • Detection and Response
  • Foundations of cyber Security

Certification

Google Cyber security certified, 05/01/23, 10/01/23

Timeline

Ramp Agent/CSA

Delta Airlines
05.2012 - Current

Assistant Manager

Lids
11.2007 - 06.2009

Recreation Leader

City of Lawndale
01.2005 - 04.2009

Bachelors - Information Technology/Computer Science Multimedia

University of Phoenix

Diploma -

Lawndale High
Michael J. Brown