Michael J. Carozza
New York,NY
Summary
Dedicated human services professional with over 10+ years of experience improving outcomes for underserved individuals and families across New York City. Recognized for building strong client relationships, navigating complex service systems, and delivering consistent results in housing stabilization and care coordination, exceed performance benchmarks, and contribute to cross-functional teams committed to social equity and community well-being.
Overview
16
16
years of professional experience
Work History
Care Manager for Health Home plus
Housing Works, New York, NY
08.2022 - 03.2024
- Client Engagement & Intervention Outcomes: Proactively managed a caseload of 20 chronically homeless clients living with HIV and comorbidities; secured housing placements, service referrals, benefits access for over 85% of clients through individualized care planning and advocacy.
- Assessment Compliance & Timeliness: Completed comprehensive intake assessments and care plan revisions within 48 hours of client engagement, maintaining 100% compliance with Health Home Plus regulations and improving service delivery efficiency.
Housing & Entitlement Specialist
African American Planning Commission, NY
01.2018 - 10.2021
- Housing Placement & Case Management Expertise: Delivered targeted housing support and trauma-informed case management to over 40 homeless families in the NYC shelter system; successfully secured permanent placements for 30 families through accurate and timely processing of HRA FHEPS, CityFHEPS, and EHV applications, achieving a 75% housing placement rate. On boarded and trained Housing Specialists on company protocols and program procedures.
- Compliance & Audit Performance: Maintained meticulous documentation and adherence to state regulations, resulting in three consecutive perfect audit scores from the NYS Office of Temporary and Disability Assistance (OTDA).
Adult Home Care Manager
Village Care, New York, NY
09.2015 - 04.2017
- Client-Centered Case Management: Oversaw a caseload of 12 high-need adult clients with severe psychiatric disabilities and comorbidities; achieved a 90% care plan compliance rate through weekly home visits, coordination with treatment teams, and proactive crisis intervention.
- Housing & Resource Coordination: Successfully placed clients into stable housing within 90 days; expedited HRA 201E submissions and ensured timely UAS assessments, improving continuity of care and reducing emergency housing recidivism.
Care Manager
Community Care Management, NY
03.2015 - 09.2015
- Client Assessment & Service Coordination: Coordinated a caseload of 60 families and individuals, conducting over 20 home and field visits monthly; developed and updated individualized service plans, improving client engagement and service compliance.
- Crisis Intervention & Collaborative Care: Provided rapid outreach and intervention for clients in crisis situations, resulting in a 30% reduction in emergency service utilization; coordinated care with local health and social service providers to maintain continuity and stability.
Housing Specialist
Baltic St. AEH, New York, NY
09.2008 - 04.2014
- Case Management & Client Outcomes: Handled a caseload of 20+ adults with mental health disabilities, coordinating monthly housing assessments and support plan reviews, leading to improvement in client housing stability over a 12-month period. Entrusted to train incoming Housing Specialists during supervisor’s absence.
- Advocacy & Crisis Intervention: Successfully resolved 90% of client housing and entitlement issues through direct advocacy with city agencies; provided crisis counseling and emergency referrals, reducing client hospitalizations.
Education
Bachelor of Social Work -
Iona College
New Rochelle, NYSkills
- Crisis Management
- Motivational Interviewing
- Mediation & Resource Coordination
- Interdisciplinary Collaboration
- Resource & Housing Coordination
- Medicaid, HASA, City FHEPS
- DHA SOTA, HRA 2010e Submission
- EMR/EHR Programs
- Trauma Informed Care
- Supervision
- Family, Elderly, and Youth Care
- Audit Regulation & Compliance
- Care planning
- Multitasking
- Conflict resolution
Timeline
Care Manager for Health Home plus
Housing Works, New York, NY
08.2022 - 03.2024
Housing & Entitlement Specialist
African American Planning Commission, NY
01.2018 - 10.2021
Adult Home Care Manager
Village Care, New York, NY
09.2015 - 04.2017
Care Manager
Community Care Management, NY
03.2015 - 09.2015
Housing Specialist
Baltic St. AEH, New York, NY
09.2008 - 04.2014
Bachelor of Social Work -
Iona College