Michael J. Deemer
Canton,Ohio
Summary
Service management professional with extensive experience leading teams and driving results. Proven track record in optimizing operations, enhancing customer satisfaction, and developing strategic initiatives. Known for strong focus on team collaboration, adaptability, and achieving measurable outcomes. Skilled in conflict resolution, resource allocation, and continuous improvement. Recognized for reliability and capacity to thrive in dynamic environments.
Overview
23
23
years of professional experience
Work History
Service Director
Serra Subaru
Akron, OH
04.2025 - Current
- Directed service operations to enhance customer satisfaction and retention.
- Implemented strategic initiatives to improve efficiency and reduce turnaround times.
- Mentored service staff, promoting skill development and teamwork.
- Improved customer satisfaction (SNPS) by implementing efficient service processes and streamlining communication channels.
- Improved Video / Picture MPI scores
Automotive Group Platform Director
Bob Loquercio Auto Group
Indiana & Illinois
02.2024 - 03.2025
- Responsible for Fixed Operations results for 17 stores including Lexus, Toyota, Hyundai, Genesis, Honda, Kia, Mitsubishi, Ford and GMC.
- Directed strategic initiatives to enhance operational efficiency across multiple dealership locations.
- Led cross-functional teams in implementing innovative sales strategies, increasing customer engagement and satisfaction.
- Oversaw budget management and financial forecasting, ensuring alignment with corporate objectives.
Finance Director / Fixed Operations Director
Ferris AutoMall (Chevrolet, Buick, Cadillac, Toyota)
01.2017 - 01.2024
- Ensured compliance with regulatory requirements and financial reporting standards, maintaining company's reputation and integrity.
- Bolstered company's cash flow with rigorous management of accounts receivable and payable.
Automotive Group Service and Parts Director
AMSI (Auto Motive Services Inc.)
01.2013 - 01.2017
- Responsible for Fixed Operations results for 21 stores including Lexus, Toyota, BMW, Honda, Infiniti, Nissan, GM, Ford and others.
- Increased VSG throughout my market by 12% by decreasing expenses and growing retail business
- Coached, trained and mentored new and existing managers
- Negotiated contracts with all vendors to improve service and reduce cost
- Worked in all stores service drives to assist in customer experience while setting the example and coaching the expected performance
- Filled in as a manager or advisor based on the store’s needs.
- Familiarized myself with ADP, Reynolds and Dealer Track
- Assisted in acquisition of new stores
Service and Parts Director
Haasz Automall (Chrysler, Jeep, Dodge, Ram)
01.2014 - 01.2016
- Responsible for Fixed Operations results of 2 stores 30 miles apart
- Set daily, weekly and monthly goals for individuals and team
- Recorded a 15% increase in Service VSG
Automotive Group Service and Parts Director
Mills Automotive Group
01.2012 - 01.2013
- Responsible for Fixed Operations results of 5 stores and 12 franchises
- Trained and mentored 5 service managers and approximately 20 service advisors
- Out ran a year to date loss of over $300,000.00 to gain profit in only 6 months
- Increased VSG by 20% in each store location
- Assisted in the design and building of 2 new facilities
- Implemented service drive process in all stores
- Negotiated contracts with all vendors
- Created a top - notch culture that resulted in top CSI in all locations
Regional Fixed Operations Trainer
AutoNation Corporate
01.2003 - 01.2012
- Responsible for Fixed Operations results of 20 dealerships in 5 states representing 9 different brands
- Trained and mentored approximately 115 service advisors and 30 managers
- Collaborated with corporate headquarters to create and implement Service Drive Process in all stores
- Recorded a 10% increase in VSG as a market
- Negotiated union contracts for select stores with union involvement
- Facilitated 2 day training classes quarterly with 10 to 35 participants
Market Fixed Operations Director (Ford)
AutoNation Corporate
01.2003 - 01.2012
- Responsible for Fixed Operations results of 2 stores 70 miles apart
- Implemented processes to increase CSI to top 10% of group
- Developed BDC resulting in 26% increase in customer pay sales
- Increased Service absorption from 58% to 96%
- 1 of 20 AutoNation stores selected out of 269 to pilot the Value Vehicle Program
- Spearheaded V.V.O. implementation resulting in a 200% increase in used car sales
- Achieved record Collision Shop sales and gross
Education
Some College - Engineering and Business
Management, Facilitation skills and Financial
AutoNation training
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Ford Motor Co. Training
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M5 - Training
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ATCON Performance Groups
01-2010
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Performance analysis
Timeline
Service Director
Serra Subaru
04.2025 - Current
Automotive Group Platform Director
Bob Loquercio Auto Group
02.2024 - 03.2025
Finance Director / Fixed Operations Director
Ferris AutoMall (Chevrolet, Buick, Cadillac, Toyota)
01.2017 - 01.2024
Service and Parts Director
Haasz Automall (Chrysler, Jeep, Dodge, Ram)
01.2014 - 01.2016
Automotive Group Service and Parts Director
AMSI (Auto Motive Services Inc.)
01.2013 - 01.2017
Automotive Group Service and Parts Director
Mills Automotive Group
01.2012 - 01.2013
Regional Fixed Operations Trainer
AutoNation Corporate
01.2003 - 01.2012
Market Fixed Operations Director (Ford)
AutoNation Corporate
01.2003 - 01.2012
Management, Facilitation skills and Financial
AutoNation training
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Ford Motor Co. Training
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M5 - Training
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ATCON Performance Groups