Michael Jean
Auburn
Summary
Field Service Engineer with a strong track record in medical device installations and maintenance. Recognized for reducing installation time by 15% and maintaining 95% fleet uptime. Committed to delivering exceptional customer service and enhancing operational efficiency in both field and office environments.
Overview
13
13
years of professional experience
Work History
Service Engineer/Service Team Coordinator
OmniGuide
Billerica
03.2025 - Current
- Installed and maintained laser systems, ensuring optimal performance for medical applications.
- Provided technical support to customers on site and remotely, resolving issues efficiently via phone or email.
- Conducted training sessions for healthcare professionals, enhancing their proficiency with equipment.
- Maintained accurate records of work performed in order to ensure quality assurance.
- Documented service reports and maintenance logs thoroughly.
Field Service Engineer
Alphatec Spine
08.2023 - 03.2025
- Coordinated team of field service engineers to install and commission modalities at 30+ client sites across NAM, ensuring timely project delivery.
- Spearheaded installation projects, reducing average time from 10 to 6 days.
- Collaborated with cross-functional teams to implement new installation processes, reducing installation time by 15%.
- Utilized best practices for troubleshooting & resolving technical issues, resulting in a 95% fleet uptime.
- Troubleshot and resolved technical issues on-site or remotely, utilizing problem-solving skills to identify root causes and apply effective solutions.
- Built strong client relationships through exceptional customer service, enhancing client satisfaction and loyalty.
Field Service Engineer/ lead installer
Alphatec Spine
08.2022 - 08.2023
- Installed, configured, and maintained multiple unique imaging systems, ensuring optimal performance and functionality.
- Conducted diagnostic tests to identify and address equipment malfunctions, reducing downtime and enhancing clinical satisfaction.
- Implemented preventive maintenance schedules, resulting in 100% annual compliance.
- Collaborated with cross-functional teams to implement product features and enhancements, increasing system efficiency and reliability.
- Delivered training and support to end users on system operation and maintenance, strengthening client relationships and loyalty.
Associate Field Service Engineer
Briggs & Stratton
Auburn
01.2022 - 08.2022
- Adhered to PM programs, increasing equipment reliability and longevity, resulting in a significant reduction in unexpected breakdowns.
- Identified and addressed root causes of equipment failures, enhancing overall equipment effectiveness.
- Diagnosed and repaired electrical, mechanical, and hydraulic systems efficiently, minimizing downtime.
- Trained and mentored junior maintenance technicians on maintenance procedures and safety protocols, promoting continuous learning within the team.
Multicraft Maintenance Technician
Briggs & Stratton
Auburn
08.2021 - 12.2021
- Led team of 8 during production shifts, overseeing inspection and diagnostics of V-Twin small engine systems to ensure quality standards.
- Conducted repairs during testing, achieving all performance metrics.
- Oversaw team operations, enhancing collaboration and productivity.
- Stocked and fulfilled over 4000 engine orders weekly.
Repair Specialist/Team Lead
BJ's Welding & Repair
08.2018 - 05.2021
- Managed hourly timesheet tracking, billing, scope of work, and conducted final quality inspections to uphold standards.
- Coordinated projects that emphasized collaboration and problem-solving to meet strict deadlines.
- Executed complex welding tasks to ensure functionality and safety of heavy equipment.
JFO
75th Ranger Regiment, U.S. Army
02.2013 - 12.2017
- Executed critical missions, coordinated battlefield operations, and managed assets in real-time to achieve operational objectives in challenging environments.
- Contributed to multinational special operations team, enhancing mission effectiveness through collaboration.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
BBA - Business Management/Analytics
DeVry University
Chicago, IL06-2027
Associate of Applied Science - Engineering Technology
DeVry University
12-2025
Undergraduate Certificate - Engineering Technology/Medical Technology
DeVry University
12-2025
Skills
- Equipment Installations
- System Configuration
- Advanced Diagnostics
- Troubleshooting
- Annual Maintenance
- Remote Service
- Documentation
- Schedule Management
- Customer Relationship Management
- Problem Solving
- Resolution Focused
- Team Integration
Phone - Number
603-732-7188
Timeline
Service Engineer/Service Team Coordinator
OmniGuide
03.2025 - Current
Field Service Engineer
Alphatec Spine
08.2023 - 03.2025
Field Service Engineer/ lead installer
Alphatec Spine
08.2022 - 08.2023
Associate Field Service Engineer
Briggs & Stratton
01.2022 - 08.2022
Multicraft Maintenance Technician
Briggs & Stratton
08.2021 - 12.2021
Repair Specialist/Team Lead
BJ's Welding & Repair
08.2018 - 05.2021
JFO
75th Ranger Regiment, U.S. Army
02.2013 - 12.2017
BBA - Business Management/Analytics
DeVry University
Associate of Applied Science - Engineering Technology
DeVry University
Undergraduate Certificate - Engineering Technology/Medical Technology
DeVry University