Summary
Overview
Work History
Education
Skills
Timeline

Michael Jin

Houston,TX

Summary

Resourceful technician highly skilled in troubleshooting, providing customer service and creating technical documentation on industrial equipment. Bilingual and comfortable working with customers and coworkers from all over the globe. Detail-oriented and conscientious about addressing multiple aspects of product development and implementation to improve reliability while bringing flexibility to solutions in the field.

Overview

14
14
years of professional experience

Work History

Technical Support Specialist

Aspen Technology
Houston, Texas
09.2022 - Current
  • Identify customer issues and initiated corrective actions to restore service functionality.
  • Manage and prioritize support requests using ticketing systems to ensure timely resolutions.
  • Deliver training sessions to improve user proficiency with technology tools.
  • Create user guides and FAQs to enhance self-service support options.
  • Collaborate with various company resources to resolve complex issues efficiently.

Equipment Technical Coordinator

Avangard Innovative
Houston, TX
06.2015 - 09.2022
  • Delivered exceptional service to customers through face-to-face interactions and phone support.
  • Configured and maintained software and technical components to monitor trash and recyclables.
  • Troubleshot mechanical, electrical, and hydraulic systems both onsite and remotely.
  • Created learning system modules for training new and existing personnel.
  • Developed documentation for processes and technical procedures for various recycling equipment.

Communications Consultant

Rice University
Houston, TX
08.2012 - 05.2015
  • Administered introductory writing course in collaboration with instructor over multiple semesters.
  • Guided new consultants during initial consultation sessions to ensure effective onboarding.
  • Enhanced written and oral communication skills of college students across various disciplines.

Chinese-English Translator

New Oriental Education Group
Chengdu, Sichuan, China
09.2011 - 08.2013
  • Refined translations based on client requests to enhance clarity and accuracy.
  • Reviewed briefing materials thoroughly prior to initiating translation tasks.
  • Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology.

Education

Bachelor of Science - Chemistry

Rice University, Houston, TX
05.2015

Skills

  • Customer support
  • Software diagnosis and troubleshooting
  • Technical documentation management
  • Industrial equipment installation and repair
  • Product development
  • Learning system module creation
  • Fluent in English and Mandarin Chinese
  • Efficient problem-solving

Timeline

Technical Support Specialist - Aspen Technology
09.2022 - Current
Equipment Technical Coordinator - Avangard Innovative
06.2015 - 09.2022
Communications Consultant - Rice University
08.2012 - 05.2015
Chinese-English Translator - New Oriental Education Group
09.2011 - 08.2013
Rice University - Bachelor of Science, Chemistry

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