Michael Johns
E-Commerce Lead
Stewart,OH
Summary
Dependable candidate seeking full-time role dedicated to managing multiple priorities in a fast paced environment with a positive and uplifting attitude. Uses independent decision-making skills and sound judgment to positively impact overall team success. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
E-Commerce Lead
Kroger
11.2024 - Current
- Provide exceptional Customer Service
- Selects and gathers all products in timely manner focusing on quality and freshness of products, assembles orders, processing payments, and loading orders car side providing a positive customer experience and trained team members to do the same.
- Maintain focus during busy times and delegate tasks to employees to keep business running smoothly
- Determine cause and solution to unsatisfactory metrics.
- Look over daily schedule to make sure that we have balanced shifts by transferring team members to other departments or sending home when needed and calling in team members when we are short staffed.
- Adheres to Federal, State and Local laws, Company Guidelines, and Food Safety procedures.
- Effectively communicate with team members by personally talking, using email and one note.
OGP/ Stocking 2 Team Lead
Walmart
08.2018 - 01.2024
- Assist and Monitor throughout OGP with productivity while maintaining room organization.
- Maintaining daily schedule needs to assure proper coverage available throughout department to meet needs of customers.
- Process third party transactions via telephone for OGP.
- Consistently and thoroughly accessing product balances assuring proper substitution or out of stock.
- Provided exceptional customer service by answering questions and responding to inquiries as well as handling telephone requests.
- Operated POS system to itemize and complete customer purchases and returns.
- Unloading and separating truck for the daily tasks and success of future team shifts.
- Utilized Freight Planning to ensure the overall store can successfully handle the necessary workload of the current day.
- Followed mod sheets to set up and change new mods.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Blocked and faced products on displays and shelves in accordance with company policies
Education
High School Diploma -
Federal Hocking High School
Stewart, OH05-2018
Skills
- Computer Proficiency
- Delegation and Supervision
- Exceptional Customer Service including Complaints and Inquiries
- Willingness to Learn
- Positive and Creative Thinking
- Teamwork and Collaboration
Timeline
E-Commerce Lead
Kroger
11.2024 - Current
OGP/ Stocking 2 Team Lead
Walmart
08.2018 - 01.2024
High School Diploma -
Federal Hocking High School
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