Michael Johnson

• Trained, supervised and evaluated workers.
• Met coverage demands by moving cashiers around and reorganizing strategies based on current needs.
• Oversaw all cage-related activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
• Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
• Assist guests with various transactional needs such as credit card advances, chip cashouts and check cashing.

• Trained, supervised and evaluated workers.
• Met coverage demands by moving cashiers around and reorganizing strategies based on current needs.
• Oversaw all cage-related activities on property to enforce laws, rules, regulations and controls of company, tax and gaming commissions.
• Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
• Assist guests with various transactional needs such as credit card advances, chip cashouts and check cashing.

Managed a staff of up to 13 tellers

• Managed a staff of up to 13 tellers
• Coaching and development of staff
• Daily recap, monthly audits, and teller difference report
• Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
• Evaluated customer lifestyle to counsel customers on best products and services.
• Purchased and maintained office supply inventories while adhering to budgeting practices.
• 2011 Best communication Supervisor Award

• Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Coached and trained new bank tellers.
• Replenished ATM funds in empty canisters prior to validation process.
• Key holder of the bank to open and close the business

• Assist at Service Desk
• Fill in at Jewel Express
• Supervised out floral center