SHARON CALL
Pahoa,C
Summary
Accomplished Cage Supervisor at Barona Valley Ranch Resort And Casino, adept in operations management and staff training. Enhanced customer service and profitability through strategic budgeting and team development. Excelled in maintaining high ethical standards and solving complex problems, ensuring regulatory compliance and optimal cash inventory levels.
Overview
24
24
years of professional experience
Work History
Cage Supervisor
Barona Valley Ranch Resort And Casino
05.1995 - 05.2019
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
- Performed credit checks and references to open credit accounts for customers.
- Monitored inventory levels of cash drawers, chips, tokens, vouchers, ensuring optimal availability during high-volume periods without compromising security measures in place for storage access restrictions or transportation procedures.
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Maintained compliance with gaming regulations by regularly reviewing and updating cage policies and procedures.
- Assisted with the hiring process, conducting interviews, and onboarding new employees to ensure a cohesive team environment within the department.
- Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
- Promoted an atmosphere centered around integrity and ethical conduct by upholding company policies and gaming regulations consistently throughout daily operations.
Education
Banking -
Grossmont Adult School
El Cajon, CANone -
Grossmont College
El Cajon, CAYes - General Studies
Monte Vista High School
Spring Valley, CA06.1973
Skills
- Staff Training and Development
- Cash handling expertise
- Problem Solving Prowess
- Time management mastery
- Ethical Conduct Standards
- Operations Management
- Record Keeping Abilities
- Banking Procedures Familiarity
- Inventory management experience
Timeline
Cage Supervisor
Barona Valley Ranch Resort And Casino
05.1995 - 05.2019
Banking -
Grossmont Adult School
None -
Grossmont College
Yes - General Studies
Monte Vista High School
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