Tiffany Jackson
Portage,IN
Summary
Dynamic and results-driven professional with extensive cash handling expertise and problem-solving prowess. Proven track record at Hard Rock Casino, enhancing operational efficiency and fostering team collaboration. Skilled in staff training and development, ensuring compliance and accuracy in financial transactions while delivering exceptional customer service.
Overview
12
12
years of professional experience
Work History
Cage Supervisor
Hard Rock Casino
11.2022 - Current
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
Bank Teller
Fifth Third Bank
04.2022 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
Chiphone Federal Credit Union
11.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cage Cashier
Four Winds Casino
09.2021 - 01.2022
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
Table Games Dealer
Hard Rock Casino
12.2020 - 08.2021
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Production Material Handler
Ford Motor Company
10.2018 - 04.2021
- Supported timely production by ensuring the availability of required materials for each manufacturing stage.
- Managed time-sensitive tasks effectively under tight deadlines to ensure seamless workflow within the production line.
- Increased inventory accuracy through regular audits, proper labeling, and organized storage methods.
- Collaborated with cross-functional teams to address material shortages and prevent production delays.
Main Cashier
Ameristar Casino
07.2013 - 10.2018
- Supported management in inventory control by accurately recording sales data and reporting discrepancies.
- Collaborated with fellow team members to achieve shared goals of efficiency, accuracy, and exceptional customer service.
- Streamlined the checkout process for faster transactions, resulting in shorter waiting times for customers.
- Ensured compliance with company policies and procedures during all financial transactions, minimizing risk of fraud or theft.
Education
High School Diploma -
William A Wirt Sr High School
Gary, IN06-2002
Skills
- Staff training and development
- Cash handling expertise
- Banking procedures
- Problem solving prowess
Timeline
Cage Supervisor
Hard Rock Casino
11.2022 - Current
Bank Teller
Fifth Third Bank
04.2022 - 04.2024
Customer Service Representative
Chiphone Federal Credit Union
11.2021 - 04.2022
Cage Cashier
Four Winds Casino
09.2021 - 01.2022
Table Games Dealer
Hard Rock Casino
12.2020 - 08.2021
Production Material Handler
Ford Motor Company
10.2018 - 04.2021
Main Cashier
Ameristar Casino
07.2013 - 10.2018
High School Diploma -
William A Wirt Sr High School
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