Michael Johnson
Management
Plainfield,NJ
Summary
Resourceful Manager with 24 years of experience directing retail, distribution, transportation and warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
24
24
years of professional experience
Work History
Sortation Associate
Amazon
Edison, NJ
11.2020 - Current
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Demonstrated adaptability by cross-training in various roles within sortation center as needed.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Maintained high-level work standard achieving 80% accuracy sorting and processing.
Route Supervisor
UNITEX TEXTILES
New Brunswick
01.2018 - 11.2023
- Establish and maintain customer contact on regular basis
- Address issues regarding credit requests, credit and payment terms, contract status, service delivery frequency and service days with customers
- Participate in route settlement with goal of improving issue resolution, COD pickups, and paperwork integrity
- Schedule new account installations, including day stop sequence, first deliveries and other matters with customer
- Supervises team of 10 route drivers: This includes hiring, training, developing and disciplining
- Fills in for drivers as required
- Regularly goes out with drivers to monitor driver's customer service skills and job safety skills.
Operations Supervisor
Ahold Ecommerce Sales
Jersey City
01.2014 - 01.2016
- Interview, train, and managing staff of order selectors, shoppers and loaders
- Responsible for maintaining superior levels of customer service through employee training and quality control systems
- Quality control orders daily to ensure exceptional picking and packing
- Ensure employees are shopping to give customers exceptional on-line shopping experience
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Assistant Store Manager
Walgreens Pharmacy
East Orange, NJ
01.2007 - 01.2014
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff of 15 employees to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
General Store Manager
Footlocker
Irvington, NJ
01.2000 - 01.2007
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Overcame challenges presented by seasonal fluctuations in business by developing innovative sales initiatives tailored to specific months or seasons.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated strong relationships with vendors, negotiating favorable terms on product selection, pricing, and delivery schedules.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Prepared annual budgets with controls to prevent overages.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Completed point of sale opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Education
Some College (No Degree) - Business
Hudson County Community College
Jersey City, NJHigh School Diploma -
Snyder High School
Jersey City, NJ06.1997
Skills
- Management in retail, customer service, operations, transportation, inventory and sales
- Staff Development
- Problem-solving skills
- Handling and sorting mail
Personal Information
Title: Transportation Supervisor, Operations Manager, Retail Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Coach
I enjoy coaching youth basketball helping the kids not only learn a skill but time management, discipline and team work.
Timeline
Sortation Associate
Amazon
11.2020 - Current
Route Supervisor
UNITEX TEXTILES
01.2018 - 11.2023
Operations Supervisor
Ahold Ecommerce Sales
01.2014 - 01.2016
Assistant Store Manager
Walgreens Pharmacy
01.2007 - 01.2014
General Store Manager
Footlocker
01.2000 - 01.2007
Some College (No Degree) - Business
Hudson County Community College
High School Diploma -
Snyder High School