Michael Jonas
Chick-fil-A
Gunter,TX
11
years of professional experience
Results-oriented Team Leader with a focus on workflow optimization, customer engagement, and collaborative teamwork. Proven ability to enhance operational efficiency and boost customer satisfaction through effective communication and problem-solving.
Work History
Team Leader
9 Years 10 Months- Led team to achieve operational excellence in service delivery and customer satisfaction.
- Streamlined workflow processes, enhancing efficiency and reducing wait times for customers.
- Trained and mentored new staff, fostering a culture of teamwork and collaboration.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Engaged in collective efforts to optimize performance and attain top 5% rankings among franchises.
Customer Service Cashier
8 Months- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced registers at shift end.
- Collaborated with team members to enhance service speed and accuracy.
Education
Bachelor of Arts - Communication, Business And History
Skills
Workflow optimization
Customer engagement
Collaborative teamwork
Analytical problem-solving
Attention to detail
Multitasking
Excellent communication
Adaptability and flexibility
Positive attitude
Timeline
Team Leader
Chick-fil-A
10.2016 - CurrentRead More
Customer Service Cashier
Arbys
01.2016 - 09.2016Read More
University of North Texas
Bachelor of Arts from Communication, Business And History
Read More