James Brown
Little Rock,AR
Summary
Adept at driving operational efficiency and team motivation, I significantly enhanced team productivity and customer satisfaction at Hino Motors Manufacturing U.S.A. Leveraging skills in leadership and workflow optimization, I fostered a collaborative environment, achieving project milestones ahead of deadlines. My strategic planning and problem-solving aptitude have consistently improved business outcomes.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
6
6
years of professional experience
Work History
Team Leader
Hino Motors Manufacturing U.S.A
05.2022 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Implemented comprehensive reporting system to track team performance and identify areas for improvement.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Developed and executed training programs that significantly improved team skills and morale.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Organized professional development workshops, contributing to ongoing growth and expertise of team.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
- Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Observed packing operations to verify conformance to specifications.
- Devised and implemented processes and procedures to streamline operations.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
Forklift Operator
Family Dollar Distribution Center
02.2020 - 09.2022
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
- Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Expedited order fulfillment with proficient navigation of narrow aisles during the picking process without causing damage or delays.
- Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
- Streamlined order processing by accurately updating inventory management software.
- Enhanced operational efficiency, regularly updating skills through company-provided training sessions.
- Improved team coordination, leading to faster loading and unloading times by effectively communicating with warehouse staff.
- Contributed to warehouse organization by efficiently utilizing storage spaces and aisles.
- Supported inventory accuracy, assisting in periodic stock counts and audits.
- Maintained clean and safe work environment, contributing to reduction in workplace accidents.
- Promoted culture of safety, conducting informal peer training on forklift operation safety standards.
- Optimized fuel usage and maintenance costs by operating forklifts in economical manner.
- Increased operational flexibility by obtaining certifications for various types of forklifts.
- Enhanced safety on warehouse floor by conducting daily pre-operation forklift inspections.
- Facilitated prompt shipping, executing precise and timely order fulfillment.
- Supported continuous operation by performing minor maintenance on forklifts, preventing downtime.
- Reduced product damage by adhering to strict handling and lifting protocols.
- Streamlined inventory management by accurately logging movements of goods.
- Facilitated collaborative work environment, readily assisting colleagues in heavy lifting tasks.
- Achieved high levels of product security by following best practices in cargo handling.
- Increased storage efficiency with strategic pallet stacking and goods placement.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Collaborated with team members to complete large-scale projects efficiently and effectively.
- Drove equipment from one site to another to deliver tools and complete jobs.
- Operated or tended automatic stacking, loading and packaging machines.
- Weighed materials or products to record weight or other production data on tags or labels.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
- Promoted operational efficiency by maximizing loads on each transfer.
- Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
- Performed routine maintenance on vehicles or auxiliary equipment by recharging batteries, lubricating parts and refueling.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Turned valves and opened chutes to dump, spray or release materials from dump cars or storage bins into hoppers.
- Hooked tow trucks to trailer hitches and fastened attachments with hitchpins.
- Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Adjusted machinery and notified supervisors of malfunctions.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
Cashier Supervisor
Wendys Restaurant
01.2017 - 02.2020
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
- Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Researched issues to obtain appropriate answers to customer inquiries.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Promoted business' development by building and maintaining relationships with new clients.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
GED -
FORREST CITY HIGH SCHOOL
FORREST CITY AR05-2003
Skills
- Team motivation
- Mentoring
- Daily workflow improvement
- Safety
- Staff education and training
- Complaint resolution
- Influencing skills
- Sales expertise
- Expectation setting
- Meeting facilitation
- Telemarketing expertise
- Leadership
- Team assessment
- Multitasking
- Multitasking Abilities
- Conflict Resolution
- Team building
- Quality Assurance
- Project restructuring
- Problem-solving abilities
- Team Leadership
- Operational Efficiency
- Customer Relationship Management
- Professionalism
- Strategic Planning
- Time management abilities
- Inventory Management
- Adaptability
- Workflow Optimization
- Risk Management
- Problem-solving aptitude
Languages
English
Timeline
Team Leader
Hino Motors Manufacturing U.S.A
05.2022 - 04.2023
Forklift Operator
Family Dollar Distribution Center
02.2020 - 09.2022
Cashier Supervisor
Wendys Restaurant
01.2017 - 02.2020
GED -
FORREST CITY HIGH SCHOOL
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