Michael Jones
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Technical Sales Engineer
Fluid Aire Dynamics
2023.03 - 2024.06
- Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
- Supported marketing initiatives by providing subject matter expertise on products and technology trends for content creation.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
- Stayed current on industry trends and competitor offerings to maintain a strong competitive edge in the market.
- Strengthened relationships with key clients through consistent communication and proactive problem solving.
- Assisted Marketing Team to identify new opportunities and target markets.
- Expanded market presence by identifying new business opportunities and establishing partnerships with new clients.
- Exceeded sales quotas consistently by utilizing effective lead generation strategies and maintaining strong relationships with existing clients.
- Increased customer satisfaction by providing tailored technical solutions to meet client needs.
- Developed comprehensive proposals for complex projects, showcasing the value of our technical solutions in meeting client objectives.
Sales Representative
General RV Center
2021.10 - 2023.01
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Stationary Engineer/ Sales Account Manager and Service Technician
One Hour Heating & Air Conditioning
2013.11 - 2021.03
- Answered customers' questions about product prices, availability, uses and credit terms.
- Wrote, proofed and edited sales proposals and correspondence.
- Developed and expanded existing customer sales to over $8 million in a 5 year timeframe.
- Ranked in top 10% of sales representatives out of 500 representatives in United States.
- Determined cost and pricing of proposals and bids.
- Consistently secured new accounts, resulting in 20% increase in year over year revenue.
- Delivered exceptional account service to strengthen customer loyalty.
- Supervised 5 account managers.
Field Service Technician
AH Management
2013.04 - 2013.10
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Performed annual and preventive system service maintenance.
- Diagnosed and repaired mechanical issues according to industry standards.
- Trained customers on equipment after installation.
Engineering-Production Supervisor
Freedman Seating Company
2008.03 - 2013.04
- Coordinated production requirements with material handling and staffing functions.
- Established and updated production schedules to meet changing demands.
- Planned production operations while establishing priorities and sequences for manufacturing processes.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Oversaw continuous improvement initiatives in lean environment to drive gains in quality, flow and output.
- Cultivated communication among senior managers and floor supervisors to encourage optimal productivity.
Field Service Supervisor/Warranty Coordinator
Freedman Seating
2003.07 - 2008.03
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Mentored and trained new employees on processes, flow and safety procedures.
- Trained customers on equipment after installation.
- Communicated with vendors, upper management and peers.
- Managed team of 3 service technicians in installation projects.
Vehicle Mechanical Technician
Bradley Infantry Fighting, United States Army
1998.11 - 2002.01
- Perform annual and biannual services on multiple style vehicles
- Highly Disciplined Training for all aspects of Military day to day activities
- Served 7 month tour between Kosovo and Bosnia
- Earned 3 higher ranks for excelling requirements of current rank
- Awarded several medals for Accomplishment and Perseverance
- Honorably Discharged
Education
Leadership Training - Organizational Leadership
United States Army
Fort Knox, KYA.A.S - Stationary Engineering
MVCC/Moraine Valley CC
01.2013
EPA Certification - EPA
Mainstream Engineering
Crestwood, IL01.2011
High school diploma - General Studies
Reavis High School
Burbank, IL01.1998
Skills
- Team Leadership
- Territory Client Account Management
- Problem Resolution
- Client Relations Expert
- Product Management and Pricing
- Mechanical Engineering
- Relationship Selling
- Product and Service Knowledge
- Customer Needs Assessment
- Customer Retention Abilities
Certification
- Basic Air Conditioning Technician, Electrical Troubleshooting, Heating & Air Conditioning, Advanced Air Conditioning Technician, Stationary Engineering Certificate
- EPA Certified
Timeline
Technical Sales Engineer
Fluid Aire Dynamics
2023.03 - 2024.06
Sales Representative
General RV Center
2021.10 - 2023.01
Stationary Engineer/ Sales Account Manager and Service Technician
One Hour Heating & Air Conditioning
2013.11 - 2021.03
Field Service Technician
AH Management
2013.04 - 2013.10
Engineering-Production Supervisor
Freedman Seating Company
2008.03 - 2013.04
Field Service Supervisor/Warranty Coordinator
Freedman Seating
2003.07 - 2008.03
Vehicle Mechanical Technician
Bradley Infantry Fighting, United States Army
1998.11 - 2002.01
Leadership Training - Organizational Leadership
United States Army
A.A.S - Stationary Engineering
MVCC/Moraine Valley CC
EPA Certification - EPA
Mainstream Engineering
High school diploma - General Studies
Reavis High School
- Basic Air Conditioning Technician, Electrical Troubleshooting, Heating & Air Conditioning, Advanced Air Conditioning Technician, Stationary Engineering Certificate
- EPA Certified
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