Michael jones

At SeaWorld Parks & Entertainment, Inc., I excelled as a Park Ambassador, enhancing guest experiences through exceptional service and environmental education. Leveraging skills in crowd management and environmental awareness, I significantly improved visitor satisfaction by actively integrating feedback. My patience and empathy, combined with a commitment to safety and conservation, underscored my achievements in fostering a secure and appreciative park atmosphere.

Park services professional with robust experience managing public spaces and engaging visitors. Known for effectively organizing events and ensuring park safety. Highly reliable team player with focus on collaboration and adaptability, skilled in public communication and problem-solving.

• Developed and presented an entire tour of the National Aquarium in sign language for deaf students, which received high praise from educators.
• Developed revenue streams by promoting company merchandise to tourists.
• Created an ice cream tour of New York City that was so positively received that tickets for the six-week run sold out in two days.
• Received high score ratings from tourist surveys due to professionalism, entertaining personality and high attention to detail.
• Received a promotion within [Number] months of hire date as a result of outstanding performance.

• Wilderness First Responder (WFR) - Wilderness Medical Institute.
• Hiking Guide Certification – Professional Hiking Guides Association.
• Wine & Spirit Education Trust Level 2 Award in Wines (WSET Level 2) - Wine & Spirit Education Trust.
• Cultural Heritage Interpreter Certificate – Interpretation Canada or similar organizations in other countries.
• Travel Health and Safety Certification – International Society of Travel Medicine.
• National Park Service Seasonal Law Enforcement Training Program Certificate – National Park Service or affiliated academy.