Hi, I’m
MICHAEL JONES
Raleigh,NC
Summary
Adept at leveraging skills in supply chain management and risk management, I significantly improved on-time delivery rates at BIC. My tenure at Apple and Digital Brilliance Hour honed my expertise in programming and project leadership, driving team success through innovative solutions and strategic process improvements.
Overview
5
years of professional experience
1
Certificate
3
years of post-secondary education
Work History
BIC
LOGISTICS ASSISTANT
12.2023 - Current
Job overview
- Managed inventory records using Net Suite, JD Edwards, & Microsoft 365, ensuring accuracy and consistency
- Conducted manual cycle counts, identified discrepancies, and implemented corrective actions
- Operated forklifts to receive, store, and retrieve inventory, optimizing warehouse space
- Coordinated with suppliers and carriers to schedule shipments, improving on-time delivery rates
Digital Brilliance Hour
PROJECT MANAGER
01.2020 - Current
Job overview
- Progressed from Teaching Assistant to Project Manager, leading game development instruction and team collaboration.
- Taught game structure, mechanics, and coding fundamentals in C and Python, guiding students from concept to completion.
- Trained students in Git for version control, including branching and merging, and Jira for Agile/SCRUM project management.
- Managed development of Ogres Mayhem, Escape of the Ages, and Memory Loss, overseeing game design, level creation, and mechanics.
- Led instruction in graphic design, 2D modeling, and SFX/music creation, helping students develop and optimize game assets.
- Utilized industry-standard tools, including OpenBOR, GIMP, Sublime Text, and Jira, to streamline development workflows.
Apple Inc.
HELP DESK ANALYST
05.2020 - 12.2023
Job overview
- Provided Triage Tier 1 help desk support for customers, troubleshooting hardware, software, and network connectivity issues across macOS and iOS devices
- Diagnosed and resolved Apple ID, iCloud, and device configuration issues, ensuring seamless user experience
- Utilized Apple's internal support tools to analyze device logs, perform remote diagnostics, and guide customers through troubleshooting steps
Education
NORTH CAROLINA CENTRAL UNIVERSITYDurham, NC
No Degree from Computer Science
08.2017 - 05.2020
Skills
- Microsoft Office 365 Suite
- Cloud & Storage
- Programming & Scripting
- Troubleshooting
- Knowledge Base Utilization
- Mac OS/iOS/Watch OS
- Web Server Configuration
- DevOps Tools
- Amazon Web Services (AWS)
- Professional Development
- Ticketing systems
- Debugging & Testing
- Agile Project Management
- Web Server Configuration
- Troubleshooting & Monitoring
Certification
- Microsoft Office Certification, Completed
- Python Programming Certification, Completed
- AWS: Cloud Practitioner, In Progress, 2025
- AWS: Solutions Architect, In Progress, 2025
Timeline
LOGISTICS ASSISTANT
BIC
12.2023 - Current
HELP DESK ANALYST
Apple Inc.
05.2020 - 12.2023
PROJECT MANAGER
Digital Brilliance Hour
01.2020 - Current
NORTH CAROLINA CENTRAL UNIVERSITY
No Degree from Computer Science
08.2017 - 05.2020
- Microsoft Office Certification, Completed
- Python Programming Certification, Completed
- AWS: Cloud Practitioner, In Progress, 2025
- AWS: Solutions Architect, In Progress, 2025
References
References available upon request.
NPower.org Cloud Computing Course 2025
- Deployed and configured an Apache web server on an AWS EC2 instance to host web applications.
- Set up security groups, SSH access, and firewall rules to ensure secure server operation.
- Configured domain settings and DNS records for seamless website accessibility.
- Optimized server performance and uptime by implementing best practices for resource management.
- Monitored server health and logs, troubleshooting issues to ensure high availability
- Designed and implemented an Elastic Load Balancer (ELB) lab to distribute incoming traffic across multiple EC2 instances for high availability.
- Configured Application Load Balancer (ALB) listeners and target groups, ensuring efficient routing of HTTP/HTTPS requests.
- Implemented health checks to monitor instance performance and automatically reroute traffic to healthy instances.
- Secured traffic flow by setting up SSL/TLS encryption and refining security group rules.
- Optimized load balancing performance by analyzing CloudWatch metrics and fine-tuning auto-scaling policies.
- Tested failover mechanisms to ensure continuous availability during simulated instance failures.
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