Michael Jones
New York,NY
Summary
Transformational Operations Leader with 17+ years of experience overseeing large-scale retail operations, multi-million-dollar P&Ls, and workforces exceeding 400 employees. Proven success driving double-digit sales growth, margin expansion, and operational efficiencies through strategic planning and financial discipline. Expert in leadership coaching, succession planning, and building highly engaged teams that consistently deliver exceptional business results. Recognized for fostering strong community partnerships and creating operational strategies that enhance customer loyalty, improve profitability, and accelerate long-term growth.
Overview
23
23
years of professional experience
Work History
General Manager Senior Operation Manager
Staples
Manhattan, New York
04.2025 - Current
- Drove $20 million in sales revenue growth and profitability through strategic planning, sales analysis, and omnichannel execution across in-store and digital channels. Built local business partnerships while promoting Staples products, services, and solutions. Resolved escalated concerns and fostered a customer-focused culture to maintain exceptional customer service. Oversee inventory, merchandising, compliance, budgeting, and loss prevention to ensure operational excellence. Managed P&L performance, cash handling, financial reporting, and expense control to maximize profitability. Lead multi-unit retail operations, overseeing 16 print center locations developing General Managers and leadership teams to achieve sales, profitability, service, and operational objectives.
- Directed operational performance across 16 print center locations, coaching General Managers and leadership teams against sales, margin, expense, equipment, and operational KPIs; established a high-accountability cadence that improved operational performance by 20%.
- Delivered 13% comparable sales growth and exceeded a 67% division-wide margin goal through data-driven performance management, leadership coaching, labor optimization, expense management, and targeted action plans.
- Achieved 95%+ operational audit results and reduced accounts receivable/bad debt to under 2% through strengthened compliance standards, internal controls, account management, and proactive process reviews.
- Maintained 90%+ customer service/NPS scores by developing leadership capabilities, reinforcing service standards, rapidly resolving customer issues, and implementing feedback-driven improvements.
- Identified $34,000 in quarterly savings (Q1Q3 2026) through P&L and General Ledger analysis, uncovering accounting discrepancies and expense errors; optimized inventory to prioritize 65% high-turn products, increasing sales while reducing cost of goods sold.
- Leveraged high-value customer accounts and developed small-business relationships to drive revenue growth, generating $125,000 in sales during Q1Q3 2026 through strategic account development and customer engagement.
Senior Operations Manager / Assistant Store Team Leader
Amazon/Whole Foods Market
Manhattan, NY
03.2018 - Current
- Lead operations for a $85M, 170,000 sq. ft. flagship location, ranked #3 in sales volume in the Northeast Region, overseeing 12 departments, 4 Prepared Foods venues, an Allegro Caf, and 410 team members. Directly manage and develop a leadership team of 15 managers (13 non-exempt, 2 exempt).
- Executed enterprise-wide sales, merchandising, promotions, marketing, delivery performance, labor planning, and inventory management initiatives, exceeding customer fulfillment metrics and achieving top 5% sales contribution within territory.
- Develop and execute weekly, monthly, and quarterly sales forecasts, inventory strategies, and labor allocations based on sales trends, customer traffic, and supply chain demand. Maintained 95%+ in-stock performance, achieved double-digit comparable sales growth in FY23 and FY24, and delivered labor plans within 2% of budget targets.
- Collaborated with vendors and distribution centers to optimize inventory flow and product availability while leading quarterly inventory processes and financial accountability initiatives.
- Ensured compliance with USDA food safety standards, OSHA regulations, and company operating procedures. Developed leadership training programs for food safety and audit readiness, resulting in USDA A grades across all departments and venues.
- Designed and launched a Bench Strength leadership development program to prepare current and emerging leaders in financial management, P&L performance, merchandising strategy, customer acquisition, hiring compliance, onboarding, and performance coaching, strengthening succession planning and internal talent pipelines.
Senior Operations Manager
Lowe's
Yonkers, NY
02.2017 - 12.2017
- Led the grand opening and operational launch of a new Lowes concept store, overseeing omni-channel operations, interactive retail experiences, inventory management, and workforce execution.
- Exceeded the stores $70M sales forecast prior to FY2017 year-end, driving significant revenue growth and market penetration.
- Implemented data-driven sales and merchandising strategies, increasing sales by 15% and surpassing annual sales targets by Q4 2017, enhancing revenue growth.
- Achieved highest margin-to-sales performance and led region in credit card applications during Q2, contributing to overall financial success.
- Reduced grand opening and training expenses by 20% through strategic vendor partnerships and collaborative training programs, optimizing resource allocation.
- Leveraged sales analytics to optimize inventory planning, maintaining 98% in-stock availability and improving customer satisfaction.
- Developed and coached a team of 9 direct reports, driving operational excellence and record margin performance.
General Manager, Global & U.S. Flagship Operations
Adidas
Manhattan, NY
02.2016 - 02.2017
- Managed flagship retail operations and launched new concept store, ensuring compliance with global and U.S. operational standards.
- Directed and developed 25-member leadership team, leveraging market analytics and consumer insights to enhance merchandising and business performance.
- Enhanced training and execution strategies for seasonal product launches, resulting in the highest operational audit score in the stores history.
- Promoted 9 team members into leadership positions, reinforcing succession planning and talent development.
- Delivered 22% revenue growth in FY2016 through operational improvements, team development, and customer-focused execution.
District Operations Manager, Labor & Optimization
Gap Inc. Flagship
Manhattan, NY
04.2015 - 01.2016
- Managed payroll forecasting, workforce planning, and labor allocation across multiple NYC South district locations, enhancing overall productivity and profitability.
- Trained and onboarded newly promoted Operations Managers, facilitating attainment of key performance metrics within their first quarter.
- Partnered with store leadership teams to align labor resources with sales demand, improving staffing efficiency and operational execution.
- Utilized workforce analytics and performance reporting to enhance labor optimization and ensure operational consistency across the district.
Assistant Head Coach, Operations
Nike Factory Store
Central Valley, NY
08.2011 - 04.2015
- Achieved 28% year-over-year sales growth while maintaining payroll expenses below 7% of sales.
- Led operations for a 40,000 sq. ft. dual-store retail location and 8,000 sq. ft. off-site distribution facility, supporting annual sales exceeding $40M.
- Directed all aspects of workforce management, including recruiting, onboarding, payroll, scheduling, and performance management for 330+ employees.
- Managed inventory control, logistics, loss prevention, product transfers, receiving operations, and operational compliance to enhance high-volume retail performance.
- Developed and executed labor forecasting, sales planning, shrink-control initiatives, operational audits, and customer service programs to optimize operational effectiveness.
- Reduced shrink by 19 basis points over full inventory cycle while ensuring adherence to best-in-class inventory controls.
- Maintained a 90%+ product placement compliance score year-over-year, supporting the stores ranking as the #1 sales volume location in the Northeast Territory.
General Manager
Best Buy
New York Metro Area
01.2004 - 01.2011
- Led operations and P&L performance for multiple high-volume retail locations ranging from $40M$96M in annual revenue and 200+ employees, exceeding profitability and revenue targets for each store (44th&5th,86th& Lex, both Bronx locations simultaneously)
- Delivered significant business growth, including 34% year-over-year revenue growth, 22% gross-margin growth, and 163% net operating profit growth, while achieving profitability results of up to 134% of target.
- Drove strategic business development initiatives that increased business penetration from 4% to 40%, including launching a new B2B sales model that generated $10M in revenue and earned a company Innovation Award.
- Optimized labor, payroll, inventory, and operating expenses across multiple locations, contributing $480K to bottom line, reducing grand-opening costs by $24K, and securing $44K in workforce-related credits.
- Built and developed high-performing leadership teams, promoting 33 employees into leadership roles and achieving top human-capital and employee satisfaction across the district.
- Improved operational controls and profitability by reducing inventory shrink from 1.0% to 0.26%, maintaining performance significantly below budget.
- Implemented leadership initiatives across high-volume locations to enhance team performance.
Education
Bachelors - Business Administration
University of Maryland
Skills
- Strategic planning and execution
- Operational management
- Business acumen
- P&L analysis
- Effective communication
- People development
- Inventory control
- Labor planning
Custom
Petty Officer | United States Navy
Timeline
General Manager Senior Operation Manager
Staples
04.2025 - Current
Senior Operations Manager / Assistant Store Team Leader
Amazon/Whole Foods Market
03.2018 - Current
Senior Operations Manager
Lowe's
02.2017 - 12.2017
General Manager, Global & U.S. Flagship Operations
Adidas
02.2016 - 02.2017
District Operations Manager, Labor & Optimization
Gap Inc. Flagship
04.2015 - 01.2016
Assistant Head Coach, Operations
Nike Factory Store
08.2011 - 04.2015
General Manager
Best Buy
01.2004 - 01.2011
Bachelors - Business Administration
University of Maryland