Michael Jordan
Fountain Inn
Summary
Results-driven body shop director with expertise in team leadership, quality control, and safety compliance. Focused on enhancing customer satisfaction and optimizing workflow through effective staff training and inventory management. Proven track record of improving operational efficiency and driving team performance.
Overview
27
27
years of professional experience
Work History
Body Shop Director
Greenville Toyota Collision
Greenville
01.2020 - Current
- Oversaw daily operations of collision repair shop, ensuring efficient workflow and high-quality service.
- Trained and supervised technicians on repair processes, enhancing skill levels and service quality.
- Ensured compliance with safety regulations and standards.
- Coordinated with insurance companies for claims processing.
- Oversaw inventory management for parts and materials.
- Implemented quality control measures for repairs and services.
- Conducted regular staff meetings to discuss workflow improvements.
- Cultivated customer relationships to improve service satisfaction and foster repeat business.
Body Shop Manager
AutoFair Automotive Group
Manchester
01.1999 - 08.2019
- Oversaw daily operations of body shop, streamlining workflow for enhanced service delivery.
- Coordinated repair processes and maintained high-quality standards for vehicles.
- Managed staff schedules and assigned tasks, aligning team efforts with shop goals.
- Implemented safety protocols and trained employees on best practices.
- Monitored inventory levels and ordered supplies, ensuring availability of necessary materials for repairs.
Education
Masters School of Autobody Management
Santa Barbara, CA12-2002
High School Diploma -
Quincy Vo Tech
Quincy, MA06-1983
Skills
- Customer relationship management
- Problem solving
- Attention to detail
- Collision estimating
- Risk assessment
- Financial budgeting
- Safety management
- Profit management
- Team leadership
Accomplishments
Board of Director for National Auto Body Council
Timeline
Body Shop Director
Greenville Toyota Collision
01.2020 - Current
Body Shop Manager
AutoFair Automotive Group
01.1999 - 08.2019
Masters School of Autobody Management
High School Diploma -
Quincy Vo Tech