Carol Hepner
Farmington,NM
Summary
Professional retail worker with hands-on experience in managing transactions, overseeing team performance, and ensuring optimal customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Skilled in cash handling, inventory management, and conflict resolution. Known for reliability and results-driven approach.
Banking professional with proven track record in financial services and customer relationship management. Adept at analyzing financial data, managing accounts, and implementing risk management strategies. Strong focus on teamwork and achieving measurable results, adaptable to changing needs. Reliable, resourceful, and skilled in regulatory compliance and financial software.
Overview
6
6
years of professional experience
Work History
Body Shop Estimator
Webb Chevrolet Cadillac
Farmington, NM
03.2010 - 09.2010
- Evaluated vehicle damage and prepared detailed estimates for repair costs.
- Collaborated with technicians to assess repair timelines and feasibility.
- Communicated effectively with customers to explain estimates and repair processes.
- Utilized estimating software to generate accurate cost assessments for repairs.
- Reviewed and approved insurance claims in accordance with company policies.
- Coordinated parts ordering and inventory management for timely repairs.
Mortgage Loan Officer
Norwest Bank
Farmington, NH
11.2008 - 03.2010
- Evaluated client financial profiles to determine mortgage eligibility and product suitability.
- Processed loan applications efficiently, ensuring compliance with regulatory standards and internal policies.
- Collaborated with real estate agents to facilitate seamless transactions and enhance client satisfaction.
- Provided expert guidance on various mortgage products, helping clients make informed decisions.
- Developed and maintained strong relationships with clients through effective communication and follow-up strategies.
- Led initiatives to streamline application processes, enhancing operational efficiency across the department.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Lead Cashier
Ziems Ford Corners
Farmington, NM
08.2004 - 04.2008
- Supervised daily cash register operations and ensured accurate cash handling procedures.
- Trained new cashiers on customer service protocols and point-of-sale systems.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
- Maintained compliance with company policies and financial regulations during transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Led cashiers and associates in providing thoughtful customer service.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Reduced cashier errors by implementing thorough training programs for new employees.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
Education
High School Diploma -
Farmington High Schhol
Farmington, NMAssociate of Applied Science - Accounting And Finance
San Juan College
Farmington, NMBachelor of Science - Banking And Finance
San Juan College
Farmington, NMSkills
- Damage assessment
- Repair estimation
- Insurance claims processing
- Customer communication
- Estimating software proficiency
- Parts ordering management
- Regulatory compliance
- Financial analysis
- Loan processing
- Client relationship management
- Transaction facilitation
- Quality assurance protocols
- Cash handling procedures
- Training and mentoring
- Operational efficiency
- Team leadership
- Customer service excellence
- Process optimization
- Estimating techniques
- Detail-oriented
- Vehicle inspection
- Cost estimation
- Excellent work ethic
- Banking support
- Commercial banking
- Consumer banking
- Banking systems
- Banking software
- Digital banking literacy
- Banking regulations knowledge
- Banking industry awareness
- Banking document preparation
- Banking software expertise
- Mobile banking solutions
- Small business banking
- Correspondent banking
- Banking terminology
- In-depth banking knowledge
- Banking relationships
- Banking operations
- Banking guidance
- Compliance, banking laws, and regulations
- Banking
- Personal Banking Understanding
- Banking standards compliance
- Customer relationship management
- Relationship building
- Compliance adherence
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Customer relations
- Work prioritization
- Positive and constructive feedback
- New hire training
- Handling escalations
- Delegating work
- Customer relationship management (CRM)
- Leading team meetings
- Complaint handling
- Quality assurance
- Goal setting
- Records management
- Performance management
Timeline
Body Shop Estimator
Webb Chevrolet Cadillac
03.2010 - 09.2010
Mortgage Loan Officer
Norwest Bank
11.2008 - 03.2010
Lead Cashier
Ziems Ford Corners
08.2004 - 04.2008
High School Diploma -
Farmington High Schhol
Associate of Applied Science - Accounting And Finance
San Juan College
Bachelor of Science - Banking And Finance
San Juan College