Steven Hepler
College Park ,DC
Overview
13
13
years of professional experience
1
1
Certification
Work History
Body Shop Estimator
Service King / Crash Champions
Lorton, VA
01.2023 - Current
- Evaluated vehicle damage to provide accurate estimates for repair costs.
- Collaborated with technicians to ensure proper assessment of repair needs.
- Utilized estimating software to create detailed reports and documentation.
- Communicated with insurance adjusters to facilitate claims processing.
- Resolved customer inquiries efficiently through phone, email, and chat support.
Estimator / Lot Porter / CSR / Production / Parts
Koons Collision Repair Center
Alexandria, VA
12.2012 - 12.2022
- Analyzed vehicle damage to prepare accurate repair estimates.
- Collaborated with technicians to assess repair needs and costs.
- Utilized estimating software to generate detailed cost reports.
- Ensured compliance with industry standards and regulations during assessments.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Processed customer transactions efficiently using POS systems.
- Advised customers on vehicle repair options and managed service appointments.
- Coordinated with technicians to ensure timely completion of repairs and high-quality service.
- Coordinated vehicle organization to optimize lot space and improve customer accessibility.
- Managed scheduling and workflow to optimize repair turnaround times.
Education
High School Diploma -
Parkdale High School
Riverdale, MDSkills
- Estimating techniques
- Detail-oriented
- Parts ordering
- Air conditioning repair
- Vehicle inspection
- Damage assessment
- Repair planning
- Cost estimation
- Repair assessment
Certification
I-Car
Timeline
Body Shop Estimator
Service King / Crash Champions
01.2023 - Current
Estimator / Lot Porter / CSR / Production / Parts
Koons Collision Repair Center
12.2012 - 12.2022
High School Diploma -
Parkdale High School