Stephanie Marie Neuman
Shevlin,Minnesota
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Body Shop Estimator
Czech Autobody
Pierz, MN
05.2023 - 02.2026
- Developed specific repair procedures addressing all aspects of vehicle collision damage.
- Facilitated customer engagement by delivering consistent updates on service status.
- Engaged with insurance companies to advocate for optimal coverage solutions.
- Collaborated with shop technicians to diagnose and resolve repair issues.
- Facilitated effective communication by promptly addressing phone calls and resolving inquiries.
- Utilized estimating software to generate precise cost assessments.
- Analyzed vehicle damage to provide accurate repair estimates.
- Communicated effectively with clients regarding repair options and costs.
- Prepared detailed reports for insurance claims submissions.
Inside Sales
PAMS Auto Salvage
St. Joseph, MN
08.2021 - 05.2023
- Handled incoming calls across multiple lines to support customer inquiries and service requests.
- Conducted thorough searches for used vehicle parts to address specific customer needs.
- Addressed customer challenges to enhance satisfaction through effective teamwork with sales management.
- Implemented sales strategies outlined by Pams Auto Salvage to enhance overall sales performance.
- Coordinated closely with inside sales representatives on joint efforts or handoffs when necessary for efficient territory management.
Inside Sales
Keystone Automotive
St. Cloud, MN
04.2016 - 08.2021
- Operated and monitored multiple phone lines, providing timely assistance and information to callers.
- Coordinated resources and assistance for outside sales team to optimize client engagement.
- Conducted thorough research to locate vehicle parts that align with customer specifications.
- Facilitated order intake from outside sales personnel to support sales operations.
- Conducted outreach to body shops to promote new sales flyers and enhance product visibility.
- Facilitated warehouse operations by coordinating dispatch of delivery drivers.
- Resolved customer inquiries to ensure satisfaction while adhering to established company protocols.
- Increased inside sales revenue by consistently meeting and exceeding sales targets through effective prospecting and relationship building.
- Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.
Education
High School Diploma -
Sartell High School
Sartell, MN05-1999
Skills
- Estimating techniques
- Detail-oriented
- Parts ordering
- Teamwork and collaboration
- Customer service
- Problem-solving abilities
- Time management
- Multitasking Abilities
- Computer skills
- Excellent communication
- Reliability
- Organizational skills
Timeline
Body Shop Estimator
Czech Autobody
05.2023 - 02.2026
Inside Sales
PAMS Auto Salvage
08.2021 - 05.2023
Inside Sales
Keystone Automotive
04.2016 - 08.2021
High School Diploma -
Sartell High School