Ariel Huey
Locust Grove,GA
Summary
Detail-oriented Body Shop Estimator with expertise in damage estimation and quality control. Committed to delivering accurate repair plans and enhancing customer satisfaction through effective communication and conflict resolution. Accounting is also part of my work history as well as billing out deals from vehicle sold.
Overview
11
11
years of professional experience
Work History
Body Shop Estimator
Harley Collision Centers
Jenkinsburg, Georgia
07.2023 - Current
- Reviewed damage estimates for accuracy and completeness.
- Communicated with insurance adjusters regarding claims and repairs.
- Prepared detailed repair plans based on vehicle assessments.
Service Advisor
Ride Now (Freedom Powersports)
McDonough, Georgia
10.2021 - 06.2023
- Assisted customers with service inquiries and product recommendations.
- Scheduled service appointments to optimize technician availability and customer convenience.
- Communicated with technicians to ensure timely completion of service requests.
- Managed customer records using dealership management software for accurate tracking.
- Provided detailed explanations of services performed to enhance customer understanding.
- Coordinated with parts department to ensure necessary components were available.
- Resolved customer concerns promptly to maintain high satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
- Maintained a clean and organized service area for efficient operations.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
Auto Body Shop Manager
Legacy Ford
McDonough, Georgia
03.2019 - 10.2021
- Managed daily operations of auto body repair shop.
- Supervised team of technicians and support staff.
- Coordinated scheduling for repairs and services.
- Implemented quality control processes for all repairs.
- Facilitated communication between customers and service team.
- Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
- Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
- Monitored inventory levels of supplies needed for repairs, ordering additional items as needed from vendors.
- Ensured that all safety regulations were followed by employees while working on vehicles.
- Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
- Investigated complaints from customers regarding unsatisfactory workmanship or delays in completion times.
- Worked closely with customers throughout repair process to answer questions and address concerns promptly.
- Maintained accurate records of parts used, labor costs, and other expenses related to repairs.
- Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
- Wrote complete and accurate cost estimates for labor and parts.
- Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
- Greeted customers and took time to answer questions.
- Engaged with customers to resolve escalated issues, discuss, and arrange payment schedules, facilitate sales and support customer satisfaction objectives.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Service Advisor
Thunder Tower West Harley-davidson
Morrow, Georgia
06.2017 - 03.2019
- Assisted customers with service inquiries and product recommendations.
- Scheduled service appointments to optimize technician availability and customer convenience.
- Communicated with technicians to ensure timely completion of service requests.
- Coordinated with parts department to ensure necessary components were available.
- Provided detailed explanations of services performed to enhance customer understanding.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Billing Clerk
McDonough Nissan
McDonough, Georgia
03.2015 - 05.2017
- Processed automotive invoices for accuracy and compliance with dealership policies.
- Reviewed billing discrepancies and communicated resolutions with service departments.
- Collaborated with finance teams to ensure timely payment processing.
- Verified customer accounts and ensured accuracy of invoices.
- Entered new customer data into the system following established procedures for verification purposes.
- Maintained accurate billing records using dealership management software.
- Processed customer billing inquiries and resolved discrepancies efficiently.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Performed data import, scanning, or manual keying processes to verify invoice accuracy.
- Reviewed customer files to make sure all documentation was complete and accurate.
- Checked figures, postings, and documents for accuracy.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Charged expenses to accounts and cost centers by analyzing invoice and expense reports.
Education
GED -
Griffin Technical Institute
Griffin, GA03-1997
Skills
- Damage estimation
- Vehicle assessment
- Repair planning
- Insurance negotiation
- Parts calculation
- Quality control
- Team supervision
- Scheduling coordination
- Customer relationship management
- Attention to detail
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Vehicle inspection
- Parts ordering
- Diagnostic tools
- Damage assessment
- Detail-oriented
- Collision estimates
- Diagnostic scanning
- Deadline oriented
- Excellent work ethic
- Estimating costs
- Repair estimation
- Quality-focused
- Client service
- Concise time-management
- Accurate estimates
- Repair estimate experience
- Attentive to detail
- Commitment to quality
- Data entry
- Invoice processing
- Accounts reconciliation
- Billing software
- Financial reporting
- Interpersonal relations
- Payment processing
- Report preparation
- General ledger entries
- Month-end reports
- Bank statement reconciliation
- Clerical support
- Proficient in CCC, ADP, CDK, EXCEL, WORD
- Document scanning
- Journal updating
- Recordkeeping
- Invoicing and collections
- Account reconciliation
- GL accuracy
- General ledger maintenance
- General ledger accounting
References
References available upon request.
Timeline
Body Shop Estimator
Harley Collision Centers
07.2023 - Current
Service Advisor
Ride Now (Freedom Powersports)
10.2021 - 06.2023
Auto Body Shop Manager
Legacy Ford
03.2019 - 10.2021
Service Advisor
Thunder Tower West Harley-davidson
06.2017 - 03.2019
Billing Clerk
McDonough Nissan
03.2015 - 05.2017
GED -
Griffin Technical Institute