Michael Joyce
Berkeley,CA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Sherwin-Williams Commercial Paint Store
Oakland
01.2022 - 07.2024
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Demonstrated knowledge of store products and services.
- Processed returned merchandise according to company policies.
- Assisted customers with finding the right product for their needs.
- Stocked shelves with merchandise according to company standards.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
House Painter
A&J painting inc.
Berkeley, CA
07.2022 - 01.2023
- Cleaned walls and woodwork with detergents or steam cleaners to remove dirt and grease.
- Inspected areas for needed repairs before applying primer or final coat of paint.
- Selected appropriate materials such as primers, paints, thinners, varnishes and stains in accordance with job requirements.
- Measured wall area accurately to determine amount of material needed for each project.
- Stained woodwork including cabinets, doors and furniture pieces upon request.
- Prepared surfaces for painting by filling cracks, holes and other imperfections with caulk or putty.
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers.
- Met with clients to discuss color and finish options and other design details.
Assistant Store Manager
Kelly Moore paints
Albany
02.2012 - 07.2022
- Helped manage the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Answered customer questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Berkeley High School
Berkeley, CA06-2011
Skills
- Customer Service
- Money Handling
- Order Processing
- Loss Prevention
- Complaint Management
- Teamwork and Collaboration
- Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteImportant To Me
Career advancementCompany CultureHealthcare benefitsPaid sick leavePaid time offLanguages
English
Native language
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
House Painter
A&J painting inc.
07.2022 - 01.2023
Retail Sales Associate
Sherwin-Williams Commercial Paint Store
01.2022 - 07.2024
Assistant Store Manager
Kelly Moore paints
02.2012 - 07.2022
High School Diploma -
Berkeley High School