Michael Joyce
Martinsburg,WV
Summary
Dynamic and detail-oriented professional with extensive experience at Alma Bea, excelling in customer service and cash handling. Recognized for optimizing dining flow and enhancing guest satisfaction through effective communication and teamwork. Proven ability to maintain cleanliness and organization while managing high-pressure situations, ensuring a consistently positive dining experience.
Overview
4
4
years of professional experience
Work History
Barista
Alma Bea
Shepherdstown, WV
07.2023 - 10.2025
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Operated espresso machine and grinding equipment to produce consistent beverage quality.
- Assisted customers with menu selections, enhancing overall customer experience and satisfaction.
- Managed cash register operations, ensuring accurate transactions and end-of-shift reconciliation.
- Implemented inventory management practices to minimize waste and optimize supply usage.
Host
Alma Bea
Shepherdstown, WV
05.2022 - 10.2025
- Managed guest seating and waitlist to optimize dining flow and enhance customer satisfaction.
- Facilitated communication between kitchen staff and guests to ensure accurate order delivery.
- Assisted in training new hosts on service standards and restaurant procedures.
- Maintained cleanliness and organization of front-of-house areas for a welcoming environment.
Salad Prep
Alma Bea
Shepherdstown, WV
04.2024 - 08.2025
- Provided attentive service to guests, ensuring a positive dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Learned menu items and daily specials to effectively assist customers with selections.
- Managed cash register operations, processing payments accurately and efficiently.
Restaurant Busser
Alma Bea
Shepherdstown, WV
03.2022 - 10.2025
- Maintained cleanliness and organization across dining areas, enhancing guest experience.
- Assisted servers by clearing tables promptly and preparing for new guests.
- Supported kitchen staff by delivering dishes and retrieving utensils as needed.
- Monitored inventory levels of supplies, ensuring timely restocking during shifts.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Engaged with guests to gather feedback, contributing to service improvement efforts.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Restaurant Server
Alma Bea
Shepherdstown, WV
03.2022 - 10.2025
- Provided attentive service to guests, ensuring a positive dining experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Learned menu items and daily specials to effectively assist customers with selections.
- Managed cash register operations, processing payments accurately and efficiently.
Education
No Degree -
Shepherd University
Shepherdstown, WVSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
Timeline
Salad Prep
Alma Bea
04.2024 - 08.2025
Barista
Alma Bea
07.2023 - 10.2025
Host
Alma Bea
05.2022 - 10.2025
Restaurant Busser
Alma Bea
03.2022 - 10.2025
Restaurant Server
Alma Bea
03.2022 - 10.2025
No Degree -
Shepherd University