Michael J. Reahl
Centereach
Summary
A technology professional with proven track record in leading high-performing teams and delivering impactful technology solutions. Known for strong collaboration and results-driven approach, adapting seamlessly to evolving requirements. Core skills include software development, systems integration, and effective problem-solving. Strong understanding of aligning technology strategies with business goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Downstate Tech Lead Analyst Service Delivery
Nationalgrid / NSC Global / Atos
02.2019 - Current
- NYS lead for 8 Support Analysts Upstate and NYC 5 Boroughs, Nassau and Suffolk Counties.
- Intune, SCCM, AirWatch, Gas Business Enablement applications 1400+ users.
- Executive support, Offsite conferences. Video conferencing Polycom and Cisco.
- Lynx drive cam support / installation. Lenovo/Dell Desktop / laptops. Panasonic Toughbook’s.
- Migration Lead Win 7, 10, 11 for 2200 users. AD, Office 365, Azure. I phone / I pad support.
- Performed complex installations, support upgrades and Telephony / Computer integration, requiring broad and expert knowledge of PC hardware, software and LAN technologies.
Tech Ops / Infrastructure Engineer III
Novartis Pharmaceuticals / Rackspace US, Inc.
04.2014 - 05.2018
- Client-Facing Tier II, III support corporate and GMP laboratory LAN.
- Worked with vendors IBM, HP, Xerox, Cisco and Verizon to resolve hardware and network issues.
- Support Avaya, Cisco VoIP phones. HP, Cannon network printers, Zebra, remote connectivity.
- MS Office 2013, 2016 and 365. Migration Win 7 to 10. Support Iphones and iPads.
- Information Security, Support upgrades. Dell, Lenovo and HP. Lab support Lims, Empower.
- AD, group policy. Server 2009, 2012 and 2016. Remedy for incidents, remote user support.
- Symantec antivirus / backup exec. SCCM, PowerShell Ghost, Acronis, One Drive, setups / moves.
Network Administrator / Desktop Support
Endo Pharmaceuticals / Interphase
08.2007 - 03.2013
- Install and support servers, AD / Share Point file and folder permissions. Desktop & server migrations.
- MS Office 2007, 2010. Migration Win XP to 7. Support Citrix, BlackBerry, iPhones and iPads.
- Service Now. Imaging with Ghost / Acronis. Video conferencing Tandberg and Polycom.
Network Administrator / Support Lead
The Mortgage Zone
04.2005 - 08.2007
- Support 500 users at multiple sites Nassau and Suffolk Counties NY.
- Support for servers, desktops, Avaya VoIP phones and printers.
- Manager for five support reps. Desktop imaging, rollouts, upgrades and moves.
Migration Lead
Estee Lauder / Select Solutions
12.2003 - 04.2005
- Migration lead of 25 Desktop Support Associates
- 6500 users 8 State Migration NT 4.0 to XP Professional.
- POS system upgrade and setup for 45 open to public locations in 4 states.
Deployment Lead
ESPN, Summit Technologies
08.2003 - 11.2003
- 500 user migration NT 4.0 to XP Professional
- Wireless networking, end user support, AD network files and applications.
Education
Business Administration and Computer Science
Nassau Community College
Uniondale, NYBachelor of Science - undefined
Empire State University
Westbury, NYSkills
- Network administration
- Virtualization technologies
- Business analysis
- Information security
- Cybersecurity expertise
- Technology governance
- IT infrastructure management
- Application support
Certification
CEH, Microsoft MCP, Cisco CCNA, Novell CNA, A+, NETWORK+ and ITIL Foundation, Microsoft Azure Fundamentals.
Timeline
Downstate Tech Lead Analyst Service Delivery
Nationalgrid / NSC Global / Atos
02.2019 - Current
Tech Ops / Infrastructure Engineer III
Novartis Pharmaceuticals / Rackspace US, Inc.
04.2014 - 05.2018
Network Administrator / Desktop Support
Endo Pharmaceuticals / Interphase
08.2007 - 03.2013
Network Administrator / Support Lead
The Mortgage Zone
04.2005 - 08.2007
Migration Lead
Estee Lauder / Select Solutions
12.2003 - 04.2005
Deployment Lead
ESPN, Summit Technologies
08.2003 - 11.2003
Bachelor of Science - undefined
Empire State University
Business Administration and Computer Science
Nassau Community College
Similar Profiles
Johnny TorresJohnny Torres
Level 4 Field Engineer at NSC Global(acquired From ATOS)Level 4 Field Engineer at NSC Global(acquired From ATOS)
Elizabeth AyehElizabeth Ayeh
Service Experienced Specialist at NSC GlobalService Experienced Specialist at NSC Global
ABAAN AASIFABAAN AASIF
Financial Analyst Intern at NSC GlobalFinancial Analyst Intern at NSC Global
Alicia IndenceAlicia Indence
Teacher's Assistant at Port Jefferson School DistrictTeacher's Assistant at Port Jefferson School District
Patricia ZimmermanPatricia Zimmerman
Senior Accountant, CPA at Slater, Kavitt, & Schultz, LLPSenior Accountant, CPA at Slater, Kavitt, & Schultz, LLP