Michael Juarez
Palm City
Summary
Knowledgeable and dedicated customer service professional with experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
APP Jet Center
07.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Service Representative
APP Jet Center
05.2022 - 07.2024
Customer Service Representative
Atlantic Aviation
09.2021 - 05.2022
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Entered orders into Atlantic's Jet-stream computer database system.
Customer Service Representative
Publix Supermarkets
09.2016 - 09.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
Bachelor of Arts - Business Administration
Indian River State College
Ft. Pierce, FL07.2021
Associate of Arts - Business Administration
Indian River State College
Ft. Pierce, FL03.2019
Skills
- Complaint resolution
- Inbound and Outbound Calling
- POS systems expert
- Good listening skills
- Professional telephone demeanor
- Creative problem solving
- Money handling abilities
- Retail store support
- Multi-line phone talent
Timeline
Customer Service Supervisor
APP Jet Center
07.2024 - Current
Customer Service Representative
APP Jet Center
05.2022 - 07.2024
Customer Service Representative
Atlantic Aviation
09.2021 - 05.2022
Customer Service Representative
Publix Supermarkets
09.2016 - 09.2021
Bachelor of Arts - Business Administration
Indian River State College
Associate of Arts - Business Administration
Indian River State College
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