Michael Kast
Livonia
Summary
Dynamic IT Support Specialist with proven expertise at Transcend Company, excelling in Salesforce administration and remote technical support. Recognized for creating comprehensive knowledge bases and SOPs, enhancing team efficiency. Strong analytical and communication skills drive successful employee onboarding and conflict resolution, ensuring a seamless operational environment.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Transcend Company
Auburn Hills
04.2024 - 03.2026
- Managed helpdesk operations to assist users with technical issues.
- supported programs like salesforce Microsoft 365 and zoom
- onboarded and offboarded employees
- created a knowledge base and SOPS
Contractor Shop Assistant
Electrical Power and Design Inc.
Redford
08.2023 - 04.2024
- Supported contractors by maintaining equipment and managing inventory to streamline shop operations.
- Organized and cleaned shop area to promote safety and efficiency in daily operations.
- Aided electrical foreman in site clean-up and wire pulling to facilitate project progress.
Cashier/Customer Service
Han-d-Dip Dairy Barn
Livonia
05.2021 - 11.2023
- Delivered friendly and efficient customer service by taking orders and handling transactions to enhance customer satisfaction.
- Addressed customer issues and complaints, improving overall customer experience.
- Handled cash transactions and operated point-of-sale systems.
- Ensured cleanliness of service area and restocked inventory to maintain operational efficiency.
Seasonal Package Handler
FedEx
Belleville
09.2022 - 12.2022
- Loaded and unloaded packages accurately and on time to facilitate prompt deliveries.
- Collaborated with team members to achieve daily shipment quotas and enhance operational efficiency.
- Sorted and processed packages to support efficient operations during peak shipping seasons.
Education
General Education Diploma -
Livonia Franklin High School
Livonia, MI06-2022
Skills
- Helpdesk support
- Ticketing system management
- Remote technical support
- Microsoft 365 proficiency
- Operating systems familiarity
- Scripting languages
- Analytical skills
- Team collaboration
- Onboarding processes
- Proactive learner
- Conflict resolution
Timeline
IT Support Specialist
Transcend Company
04.2024 - 03.2026
Contractor Shop Assistant
Electrical Power and Design Inc.
08.2023 - 04.2024
Seasonal Package Handler
FedEx
09.2022 - 12.2022
Cashier/Customer Service
Han-d-Dip Dairy Barn
05.2021 - 11.2023
General Education Diploma -
Livonia Franklin High School