Michael Katsnelson
Brooklyn,NY
Summary
Results-oriented Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Trained in credit account management and Salesforce use. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
National Debt Relief
01.2020 - Current
- Settled over $43 million of client debt to date, while generating over $10 million in revenue for the company
- Appointed as Team Captain within the Negotiations department, providing valuable support by identifying optimal settlement opportunities for fellow team members
- Oversaw the growth and success of a team of negotiators by providing hands-on mentorship and guidance
- Partnered closely with the team lead to strategically plan and execute targeted settlement approaches, resulting in a marked increase of 40% in successful negotiations
- Mentored and coached 7 negotiators, tailoring training programs to align with their strengths and areas for improvement
- Directed weekly progress meetings, offering actionable feedback and insights to enhance negotiation tactics and hit performance milestones
- Identified process inefficiencies and proposed innovative solutions that streamlined operations, ultimately optimizing negotiation outcomes
- Enhanced team cohesion and morale through regular recognition of achievements and fostering a supportive work environment.
Account Manager
05.2017 - 01.2020
- Successfully negotiated debt settlements with creditors, collection agencies, collection law firms and debt buyers on behalf of consumers
- Managed over 1,000 accounts per month while consistently achieving or exceeding monthly targets, contributing to revenue growth
- Often finished in the top 5% of the department's index
- Developed and maintained partnerships with 1st and 3rd party creditors, which resulted in improved efficiencies with creditors and training opportunities for co-workers
- Collaborated cross-functionally with the legal and compliance teams to ensure adherence to industry regulations and company policies
- Analyzed complex financial data to devise strategic negotiation plans, tailoring approaches to clients' specific financial circumstances
- Played an instrumental role in developing new negotiation tactics that led to a 15% increase in successful settlements.
Education
B.S. - Business Economics
SUNY Potsdam
Skills
- Microsoft Office
- Negotiation Strategies
- Financial Analysis
- Process Improvement
- Mentorship and Coaching
- Native Russian Language
Timeline
Senior Account Manager
National Debt Relief
01.2020 - Current
Account Manager
05.2017 - 01.2020
B.S. - Business Economics
SUNY Potsdam
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