Michael Kaynama
Baltimore,MD
Summary
Detail-oriented Ophthalmic Medical Technician with exceptional skills in patient assessments and education. Proven ability to collaborate with teams and enhance operational efficiency. Committed to delivering high-quality patient care and continuous performance improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Ophthalmic Medical Technician
Wilmer Eye Institute
Baltimore, MD
10.2019 - Current
- Conducted comprehensive patient assessments, including visual acuity and intraocular pressure measurements.
- Assisted with diagnostic tests, utilizing optical coherence tomography.
- Educated patients on pre- and post-operative care instructions to enhance recovery processes.
- Collaborated with ophthalmologists to streamline workflow efficiency in clinical procedures.
Patient Access Specialist
Wilmer Eye Institute
Baltimore, MD
04.2017 - 10.2019
- Streamlined patient registration processes to enhance workflow efficiency and reduce wait times.
- Facilitated insurance verification and authorization, ensuring compliance with organizational policies.
- Managed electronic health record (EHR) data entry, maintaining accuracy in patient information documentation.
- Trained new staff on patient access protocols and software systems, fostering a collaborative work environment.
Bartender
On The Border
Towson, MD
10.2014 - 08.2018
- Crafted and served a diverse range of beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure operational efficiency.
- Delivered excellent customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on beverage preparation and service standards, fostering team development.
Server/Bartender
Don Pablo's
White Marsh, MD
11.2008 - 09.2014
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new servers on menu knowledge, service standards, and operational procedures.
Education
High School Diploma -
Perry Hall High School
Perry Hall, MDSkills
- Ophthalmic terminology
- Optical coherence tomography
- Medical history taking
- Color vision testing
- Ophthalmic imaging techniques
- Medical history documentation
- Appointment scheduling
- Strong work ethic
- Exceptional customer service
- Team collaboration
- Performance improvement
- Allergy awareness
Certification
- COA - Certified Ophthalmic Assistant
Timeline
Ophthalmic Medical Technician
Wilmer Eye Institute
10.2019 - Current
Patient Access Specialist
Wilmer Eye Institute
04.2017 - 10.2019
Bartender
On The Border
10.2014 - 08.2018
Server/Bartender
Don Pablo's
11.2008 - 09.2014
High School Diploma -
Perry Hall High School