Michael Kelley
Carlsbad,CA
Summary
Dynamic Operations Manager with a proven track record at Dermaclara, excelling in logistics management and team leadership. Spearheaded strategic initiatives, achieving significant cost savings and enhancing performance metrics. Expert in inventory and supply chain distribution, with a knack for elevating customer satisfaction through exceptional service.
Overview
4
4
years of professional experience
Work History
Operations Manager
Dermaclara
San Diego, California
10.2020 - Current
- Planned delivery routing, team workflows, and promotional initiatives.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Measured and reviewed performance via KPIs and metrics.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Achieved cost-savings by developing functional solutions to problems.
Education
Operations Management
Miracosta College
Oceanside, CA03-2009
Skills
- Production
- Performance monitoring
- Marketing
- Performance reporting
- Regulatory compliance
- Retail operations management
- Customer service
- Project leadership
- Logistics management
- Maintaining compliance
- Operations management
- Warehouse operations
- Inventory management
- Supply chain distribution
References
References available upon request.
Timeline
Operations Manager
Dermaclara
10.2020 - Current
Operations Management
Miracosta College